I’ve completed the online form, gotten an automated response, waited a week. Given no follow-up I responded to the [email protected] email address, another week has passed without a response.
Hi Casey - sorry to hear this is the case! I’ll direct message you and make sure this gets answered.
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Hey Team, Same problem with us too… We have contacted all emails you guys have listed and still nothing has been followed up with. Please let us know ASAP as we would love to upgrade our account to the Enterprise Version.
Just +1 'ing this as well. I contacted [email protected] and would love to have a follow up conversation about onboarding my organization.
Hey all, the best way to reach out to our sales team is via our sales form!
However, for most businesses, you can self-serve your plan simplify by setting up a business plan through the button on our website! Our sales team are currently only working with businesses at enterprise scale, to assist them through the procurement process!
Same experience for us and frankly it’s wild to see the ball being dropped like this. We’re probably 2 weeks from having to ban use of Cursor because the team is so unresponsive, our CISO can’t build trust in your solution or capacity to respond to security incidents.
So you’re only interested in businesses with tons of employees and not a business with just 1 seat?
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A business with 1 seat can already self-serve a business plan right now, there’s not really anything our sales team could help with there unfortunately!
Is there any specific queries you have?
I’m curious as to why my pro requests are being used when the tool is failing? I just submitted an email detailing that, along with being charged an extra $5 for requests i’ve never once used/selected. Looking forward to a response back both from you and the email. Thanks 
Well I had the other tiers and now on Business and still have hiccups with business and bugs just like everyone else on here, I just wanted to know if I upgraded to Enterprise, since you’ve some large companies using this, surely they’re not getting the same errors as the rest of us, hence why I wanted to know about upgrading.
Thank you.
If a request fails for any reason in Cursor, this will not come out of your usage with us, nor will we charge you if you are using usage-based pricing.
The only caveat here is that if you are using an API key, you may still see usage from failed requests which we have no control over!
We don’t offer any difference in service between out $20/m plan and our enterprise plans - same client, same servers, so upgrading would get you nothing different here.
If you are seeing issues, please make a new thread and @ me in it so it jumps in my feed, thanks!
So paying 40 a month compared to $57000 a year support is no different your saying?
Basically, yes. Our enterprise plan has no locked-away features in the editor and no standalone servers to ensure uptime.
The only addition extra is a support plan, where enterprise customers facing issues have a Cursor representative they can contact for issues and advise.
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