Tools getting stuck

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Agent will accept the prompt think fine but get frozen on reading, searching, making code edits or anything beyond responding

Steps to Reproduce

Just regular use that requires tools

Expected Behavior

The tool actually completes execution

Operating System

MacOS

Version Information

Version: 2.6.20
VSCode Version: 1.105.1
Commit: b29eb4ee5f9f6d1cb2afbc09070198d3ea6ad760
Date: 2026-03-17T01:50:02.404Z
Build Type: Stable
Release Track: Default
Electron: 39.8.1
Chromium: 142.0.7444.265
Node.js: 22.22.1
V8: 14.2.231.22-electron.0
OS: Darwin arm64 23.5.0

Does this stop you from using Cursor

Yes - Cursor is unusable

4

Hey, this is a known class of issues. A few things to try and check:

  1. Open Developer Tools via Help > Toggle Developer Tools, then check the Console tab. Do you see any errors when the agent gets stuck?
  2. Does the issue reproduce in a brand new, empty project?
  3. When it freezes, try running pkill -f cursor-shell in your terminal. This has helped some users unblock it temporarily.

Also, please grab the Request ID from the stuck chat using top right context menu > Copy Request ID and share it here. That’ll help us investigate on the backend.

Which model are you using?