Unable to reset the Grok bot computer or view the screen

Support Bug Reports
1

Hello,

I’m experiencing several issues with Grok Bot

Describe the Bug

I can’t connect to the Grok Bot computer, and when I try to reset it, the process freezes at 50% with an error stating that the computer might be in a partial state.

Steps to Reproduce

  1. Launch Grok Mac OS app
  2. Unable to connect to the remote Grok Computer Desktop
  3. Black screen is stuck on Loading

Where does the bug appear (feature/product)?

Grok Bot

Operating System

  • Mac Os 26.5.1
  • Ios

Version Information

  • Grok Bot 0.59.1
2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
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Steps to Reproduce
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  1. …
  2. …
  3. …

Expected Behavior
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Screenshots / Screen Recordings
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Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

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Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
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Additional Information
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Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

7

Hey @zeurpo, sorry about this. Your computer got stuck in a state the app’s Reset and Recover can’t clear on their own, which is why both stop around 50%. It’s not anything on your end, and it’s an issue we’re tracking.

I’ve passed your account to the team to rebuild the computer from our side, so please hold off on running Reset again for now (it won’t get past that step). Chatting with your bots keeps working in the meantime.

I’ll reply here once it’s ready. Then just fully quit Grok Bot (menu bar icon → Quit) and reopen.

8

thanks @mohitjain any update please ?

9

Im having the same issue. Grok Bot is in a partial state and wont reset. Cannot access any of the bot’s desktop computers.

10

any update @mohitjain please ?