Hello I’m getting the following error “An unexpected error occurred on our servers. Please try again, or contact support if the issue persists.” Can you please help? Thanks in advance! Version: 3.27.22 (Universal) VS Code Extension API: 1.128.0 Commit: b1aa50cb6db84fd3e8c808259cb172ea73425c10 Date: 2026-10-27T00:33:02.045Z Layout: IDE Build Type: Stable Release Track: Default Electron: 42.11.16 Chromium: 148.0.7778.280 Node.js: 24.19.0 V8: 14.8.178.38-electron.0 xterm.js: 6.1.0-beta.291 OS: Darwin arm64 25.6.0 This started occurring after the latest update - everything worked fine before. Network diagnosis runs with all checkmarks Request ID: 4bb352be-62fe-443e-915f-a4058401900d [internal] self signed certificate in certificate chain RetriableError: [internal] self signed certificate in certificate chain at __b (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9085:128032) at fGo._executeTurn (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9085:150068) at async fGo.executeTurn (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9085:138335) at async Sme.runAgentLoop (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9080:17083) at async PRa.streamFromAgentBackend (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:19013:24590) at async PRa.getAgentStreamResponse (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:19013:49924) at async $Ie._submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9063:5198) at async $Ie.submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9058:90558) at async Ts (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:18134:86331)

Hi @ivansk There are many similar threads in the forum. Here’s one from earlier this week! [image] Server error - The server failed 4 times Help Where does the bug appear (feature/product)? Somewhere else… Describe the Bug Request ID: 685b9923-150b-4d0b-a96e-493092a6887b The server failed 4 times. Please try again, or contact support if the issue persists. [internal] self signed certificate in certificate chain RetriableError: [internal] self signed certificate in certificate chain at RQk (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.glass.main.js:9737:128291) at eBl._executeTur…

Unexpected error on server

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Colin (Colin) November 2, 2026, 10:41am 4

Hi @ivansk

There are many similar threads in the forum. Here’s one from earlier this week!

Topic		Replies	Views
Server error - The server failed 4 times Help networking	2	106	October 28, 2026
Request ID: 03bd51f9-4dd4-4335-8b3d-44283c6d71c1 Help chat , networking	1	61	September 14, 2026
Help me！help me! help me! Help chat , networking	1	101	August 3, 2026
Getting internal unexpected error for every prompt Bug Reports	4	169	July 8, 2026
Self signed certificate error breaks Cursor IDE on macOS Help chat , networking	1	238	September 7, 2026

Unexpected error on server

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