Why does this happen so frequently - "An unexpected error occurred on our servers...."

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I have been getting a lot of these lately. They are intermittent and once it occurs, the entire conversation is over. I can no longer resume it and the model completely loses context when I start a new conversation to continue, which is a bad waste of tokens, time, and very annoying.

"An unexpected error occurred on our servers. Please try again, or contact support if the issue persists.

Request ID: "

Steps to Reproduce

Just talk to the model

Expected Behavior

It shouldn’t happen at all.

Operating System

Windows 10/11

Version Information

Version: 3.7.42 (user setup)
VS Code Extension API: 1.105.1
Commit: 5702c9cfca656d8710fad58402fe37f14345e3a0
Date: 2026-06-15T19:39:42.738Z
Layout: editor
Build Type: Stable
Release Track: Default
Electron: 39.8.1
Chromium: 142.0.7444.265
Node.js: 22.22.1
V8: 14.2.231.22-electron.0
xterm.js: 6.1.0-beta.256
OS: Windows_NT x64 10.0.22631

For AI issues: which model did you use?

Opus 4.6 on Bedrock.

For AI issues: add Request ID with privacy disabled

f14db501-8907-435c-b98e-0adce658d481

Does this stop you from using Cursor

Yes - Cursor is unusable

5

Hey @droll

Looking up the request ID, the issue is the same as reported here:

We are working on some bug fixes for this right now! In the meantime, as you’ve experienced, starting a new chat is the way to get around this issue. Hope we’ll have this fixed up for good soon.