Accounting bug in pro, #fastAccess

Bug Report
1

Hi,
I reached 500 fast access limit Dec 21st 2023. I bought 500 extra.

Have just seen that this subscribes 2xPro - not good, wasn’t communicated. Used up 640 of my 1000 fast accesses. The remainder seems to decay Jan 18th? Also not good.

So I changed it back to 1xPro for my next month.

Now it shows “reached limit of 500 fast accesses” (for the remainder of my current month). Also not good.

I think a good solution would be to be able to buy a number of extras - but this should not change the subscription, and remainders should float into next month. Or make a more fine grained subscription.

Please fix all 3 issues!

1 Like
2

Hi there!

Sorry about the mixup - I believe you should receive prorations for these changes (both upgrading and downgrading) but please let me know if it doesn’t match on your next invoice! Happy to help!

Also, I hear you on the poor communication - will try to update how we convey the fast request updates. Right now, each additional bundle of 500 fast requests recurs monthly (until you update it again).

2 Likes
3

Seems to have worked, thx!

1 Like