For AI issues: add Request ID with privacy disabled
Request ID: bad8d495-2f4d-468d-b9c4-b83a4a72ed98
{“error”:“ERROR_USER_ABORTED_REQUEST”,“details”:{“title”:“User aborted request.”,“detail”:“Tool call ended before result was received”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:true}
Additional Information
Cursor keeps showing “Downloading updates,” but there’s no progress
I was using a different company account when I encountered the problem, so the requestID I provided also came from that company account.
Hey, thanks for the report. This issue is affecting a few users. Let’s check a couple things:
Settings > search for “HTTP/2” > enable “Disable HTTP/2”, then restart Cursor
Run this in a terminal: cursor --disable-extensions. A new window will open, test the Agent there. If it helps, disable extensions one by one. More details: SLOW or NO response from the agent
Settings > Network > Run Diagnostics, then send a screenshot of the results
Create a new chat and repeat the request
If you’re using MCP servers, a VPN/proxy, or Zscaler/CrowdStrike, turn them off and test again
About “Downloading updates”, that’s a separate UI issue. Just restart Cursor to reset the UI state.
If the issue still happens, please send:
2 to 3 new Request IDs right after the error
Which Agent tool is failing, and the exact repro steps
Pick a specific model instead of Auto, and tell us which models reproduce it
Output from Help > Toggle Developer Tools > Console (red errors)
Your list of installed extensions
Let me know if disabling HTTP/2 or running without extensions helped.
