Background agent: Internal server error

[roncohen]

Where does the bug appear (feature/product)?

Background Agent (GitHub, Slack, Web, Linear)

Describe the Bug

We are completely unable to use background agent. Getting “Internal Server Error” in the “Starting up VM” part of the task.

We recently renamed both our account email’s and our repositories so this might be part of the problem. We’ve since removed the GitHub integration and the GitHub App and added it back many times to no avail.

Steps to Reproduce

Fire of any background agent task

Screenshots / Screen Recordings

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.6.23 (Universal)
VSCode Version: 1.99.3
Commit: 9b5f3f4f2368631e3455d37672ca61b6dce85430
Date: 2025-09-15T21:47:50.112Z (2 days ago)

For AI issues: which model did you use?

any model

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

[sanjeed5 (Sanjeed)]

Could you check if you’re still facing this issue? Checking it this might have been a temporary problem.

[roncohen]

same thing today. I’ve tried many times over the last several weeks - always with the same result.

[sanjeed5 (Sanjeed)]

Can you please share a request ID for these?

[roncohen]

here’s one from earlier today:
bc-bb8bb194-7889-4733-b096-d973e06374a3

and this one is from just now: bc-32a8c377-f159-4dc4-8e1d-3b38e828ee0d

thanks!

[sanjeed5 (Sanjeed)]

Thanks for sharing these! I’ve raised it with the team

[sanjeed5 (Sanjeed)]

This has been fixed, can you please check if it’s working for you now? @roncohen