Hello Support Team (and fellow community members),
I recently ran into a frustrating issue while using your AI service. After reaching my monthly request limit—and finding I couldn’t use to the slower mode—I opted to enable the usage-based (high-speed) pricing option.
However, every time I clicked “Try Again” in the chat interface, I received the same “We’re experiencing high demand for Claude 3.5 Sonnet…” message, and no output was generated. I only retried a few times before giving up, but later noticed multiple charges on my billing page despite never receiving any responses.
Could you please investigate this glitch and consider issuing a refund for these duplicate charges? I’ve attached screenshots showing the repeated billing entries. Thank you in advance for your help—I hope we can resolve this soon!
Additional Context:
- I have already reached out via [email protected] and am awaiting a response.
- I exceeded the 500-request monthly limit, and since the slower mode didn’t work, I activated the usage-based pricing option.
- I have not actually paid anything yet for “Enable usage-based pricing,” and the usage fee so far is under $1.
- I checked my “Current Usage” and confirmed that the invalid usage counts were counted towards the usage limit.
