Bugbot routes to suspended personal GitHub app — repo enabled in dashboard but bot says disabled

Support Bug Reports
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Where does the bug appear (feature/product)?

Bugbot / Security Review Agent

Describe the Bug

Bugbot returns “Skipping Bugbot: Bugbot is disabled for this repository” on FacilIQ/faciliq-platform-core even though the repo is enabled in the Bugbot dashboard (installation 145090698). No Cursor Bugbot GitHub check is ever created; our bugbot-gate workflow times out waiting for it.

Steps to Reproduce

  1. GitHub org FacilIQ has Cursor app installed (installation 145090698, all repos).
  2. Bugbot dashboard shows FacilIQ/faciliq-platform-core enabled.
  3. Personal GitHub account (trevsm) also had a separate Cursor app installation (94408150) marked Suspended.
  4. Comment bugbot run on PR https://github.com/FacilIQ/faciliq-platform-core/pull/44
  5. Cursor bot replies: “Skipping Bugbot: Bugbot is disabled for this repository.”

Remediation attempted:

  • Uninstalled suspended personal Cursor app (94408150)
  • Cursor Integrations now shows only FacilIQ org (no personal trevsm)
  • Disable All / Enable All repos in Bugbot dashboard
  • Still fails after remediation

Expected Behavior

Bugbot should run on the PR, post a Cursor Bugbot GitHub check, and review the diff. Our CI gate (bugbot-gate) should pass once that check succeeds.

Operating System

MacOS

Version Information

Bugbot prod (GitHub PR comments). Cursor account: Ultra. GitHub user: trevsm. Org: FacilIQ.

For AI issues: add Request ID with privacy disabled

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serverGenReqId_00138d9e-d7f1-4fb1-b20f-f619571c0a35
serverGenReqId_bc6d8ada-e217-4dbb-8fa0-f82b84d24866

Additional Information

Installations:

  • FacilIQ org Cursor app: 145090698 (all repos, active)
  • Personal trevsm Cursor app: 94408150 (was Suspended, now uninstalled)

Repo: FacilIQ/faciliq-platform-core (PR #44)
Bugbot dashboard installation: 145090698

After uninstalling personal app, Cursor Integrations text changed from “FacilIQ, trevsm” to “FacilIQ” only — but Bugbot still returns disabled. Please fix backend routing / repo enablement for installation 145090698.

Does this stop you from using Cursor

No - Cursor works, but with this issue

7

Hey @trevsm,

First, your GitHub connection is fine. bugbot run reaching Cursor Bot confirms the app is wired up correctly, so this isn’t a setup mistake on your end.

The most common cause of this exact “enabled in the dashboard but disabled on the PR” split: Bugbot checks a repo’s enabled state against the specific Cursor account your commenting GitHub user is linked to, not across all your accounts. If you enabled the repo from one Cursor account but the GitHub user commenting bugbot run is linked to a different one, you’ll see exactly this.

Worth checking first:

  1. In each Cursor account you have, open Dashboard → Integrations and note which GitHub account is connected.
  2. From the account your commenting GitHub user is linked to, enable the repo in the Bugbot dashboard, then re-run bugbot run.

If it still skips after lining those up, that points to a separate known issue on our side where a repo’s enabled state can get stuck after a GitHub App reinstall/removal (consistent with your personal-app history). There’s no self-serve toggle that forces it un-stuck in that state - it needs a fix from our team, which we’re tracking. Reply here if you land there and I’ll flag it with your details.