Can not sign in desktop

I can not login desktop

step1:click sign in

image.png

step2:Click Yes log in on web

image.png

Step3: Desktop fail to sign in

image.png

Hi @Amench ,

You might need to modify your image links, they don’t seem to be displaying.

Also, if you have access to it, please paste system info from Cursor > Help > About.

And are you Hobby, Pro or Business user?

1.system info

help-about


Although I have logged in on the web, the Desktop always displays “Sign in”

Hi @Amench ,

Sorry I don’t have a more satisfying answer for you, but I have seen this issue reported in the forums a few times.

I haven’t ever seen a solution other than ‘it just starts working again’.

If you wanted to, you could try a few basic troubleshooting things, ie:

  • Clear browser cache
  • Re-install cursor
  • Try again (make sure you are using the same account you signed up with etc)

You could also have a look for any logs or errors - the location to find them is mentioned here:

https://docs.cursor.com/troubleshooting/troubleshooting-guide

Also, are you using a VPN?