Hi, I’m encountering a serious issue when trying to upgrade directly from a Free account to Business in order to create a team for my company.
I’m the sole administrator of a registered business (Recode Media SRL), and I attempted to create a team with the name RecodeMedia, but the following error occurs during checkout:
Error: Failed to checkout team with checkout params: [object Object] response: [object Response]
Then I receive:
ERROR_UNAUTHORIZED: User not in team.
So far: – I’m still on Free plan
– Tried both with and without enabling annual billing
– Tested on multiple browsers (Chrome, Safari)
– Cannot bypass the issue — seems like a backend validation bug
I’ve also emailed [email protected], but posting here for visibility and to confirm I’m not the only one affected.
This prevents me from using the Business features I actually want to pay for.
Please help resolve or advise if I need to first upgrade to Pro manually and only then try to upgrade to Business.