Cannot load chat history for some Grok Bots

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Grok Bot 0.43.0 stable, Intel Mac (x86_64)
Error: Couldn’t load conversation / Couldn’t load this conversation. Check your connection and try again.
Two bots (Chief of Staff and Newsletter) original threads fail on desktop. The rest of bots load the chat history fine.
Same two threads open on iPhone
Other Bots open on this Mac
New group chat with those two Bots also opens on this Mac
Network OK: api2.cursor.sh HTTP/2 200; test.us8.cursorvm.com 404 awselb/2.0
Already tried: Retry, Cmd+Q, sign out/in, cache rename
Did not Reset Agent Computer
Time: 5 Sep 2026, from ~5:20pm PT through ~7:50pm PT
Request / conversation IDs: 5c11fb2b-ca36-496a-bbc3-56398b7726b8 and 7d08fe9c-1179-4e8d-9df1-f5d7725ae0dc

Steps to Reproduce

open the conversation IDs: 5c11fb2b-ca36-496a-bbc3-56398b7726b8 and 7d08fe9c-1179-4e8d-9df1-f5d7725ae0dc and see if chat history shows up

Screenshots / Screen Recordings

Grok_Bot.jpg
Grok_Bot.jpg2076×1500 171 KB

Operating System

MacOS

Version Information

Version: 0.43.0
Release Track: stable
OS: darwin

For AI issues: add Request ID with privacy disabled

Request / conversation IDs: 5c11fb2b-ca36-496a-bbc3-56398b7726b8 and 7d08fe9c-1179-4e8d-9df1-f5d7725ae0dc

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey, thanks for the detailed report and for checking your network. Your connection and the bot computer are both fine.

This is a known issue we’re already tracking. On the 0.43.0 desktop app, a conversation where the bot asked for a secret or credential can stop opening on Mac, while it still opens on iPhone and still shows a preview in the sidebar. That matches exactly what you described for the two bots Chief of Staff and Newsletter. The message Couldn’t load conversation is misleading here. It’s not a connection problem.

A fix has already been rolled out and it’s being applied to each bot computer automatically in the background. You don’t need to do anything on your side. Please don’t update the app, and don’t use Reset Agent Computer or reinstall. It won’t help in this case. Those two conversations should start opening on Mac again within a few hours, and at most within 24 hours. Messages you send from Mac still reach the bots, and the full history is visible on iPhone.

If after 24 hours any of the conversations still won’t open on Mac, reply here and we’ll take another look.

6

Thank you! That is exactly was the trigger , bot was waiting for a secret for a long time. After that this issue appeared.