Concern Regarding Access to Advanced Models Despite Pro Subscription

[Brunob112]

I’m a Cursor Pro subscriber, and I’d like to report an issue that significantly impacted my productivity today.

This morning, I was unable to access advanced models like Claude 3.7 Sonnet and Gemini. Every time I attempted to use them, I received the following error message:

“We’re experiencing high demand for Claude 3.7 Sonnet right now. Please enable usage-based pricing, switch to the ‘auto-select’ model, another model, or try again in a few moments.”

Despite being on the Pro plan, I wasn’t even able to queue for a response, which left me completely stuck on a project I was actively working on. This hasn’t been the case in the past, and Cursor usually offered a smooth experience — so I wonder if something has changed or if there’s a bug affecting priority access.

I understand that high demand can cause delays, but I believe it would be more fair and reasonable if there were separate queues for Pro users who are out of premium requests and free-tier users. As it stands, it feels like I’m being deprioritized despite paying for the service — which isn’t the experience I expected.

Could you please confirm:

1. Whether this is a known issue or temporary limitation?
2. If Pro users are treated the same as free users once premium requests run out?
3. If any changes are being made to improve fairness or capacity management?

Thank you in advance for your time. I look forward to your response and a resolution.

[jake]

1. I believe this is related to Anthropic, as their status page had a “core performance is degraded” message. I noticed that even using the Claude app directly, I was unable to send messages, so I believe this was an upstream problem with Claude.

2. Once you’ve used all of your credits, I believe that you are put in the same queue as free users.

3. Yes, many measures are being put in place to improve fairness and capacity management. The Cursor team is working tirelessly to try and increase capacity to prevent disruptions like this from impacting your workflow.

Apologies for the disruption.

[nullmastermind]

related: Cursor No answering - Bug Reports - Cursor - Community Forum

[heheda123123]

If you consider adding an Override Anthopic Base URL to the Anthropic API Key, it can help alleviate this problem