Getting persistent “Connection failed. If the problem persists, please check your internet connection or VPN” error.
Request ID: cef162e7-28ee-44cb-bca8-592b6f9ef6f7
Date/Time: May 22, 2025, 1:13 PM EDT
Troubleshooting tried:
Issue persists across all networks. Any help appreciated!
Same here. Not using a VPN, internet working fine. Tried restarting app, restarting computer, and logging out / logging back in.
anyone else with this issue? was working on a project and the connection failed. was using claude 3.7, but none of the models are working? not sure what gives. so disruptive.
@Heel-Hook There are a good amount of reports of similar issues in other threads. I just tried starting a new chat, and that did the trick. It just lost my former chat’s context.
@mrco THANK YOU!!! It did the trick. much appreciated.
Awesome! Glad it worked!
@mrco got back to my “past chats” on the bottom of the screen and was able to capture the gist of what I was working on (however the connection was still messed up in that chat) so i had to recreate the session. be kind of nice if we could export chats in to a knowledge base.