Connection failed. If the problem persists, please check your internet connection or VPN (Request ID: 4e7f7284-26dc-4d97-92e6-e4ee3592f41a)

Bug Reports
1

Subject: Persistent Connection Error – Urgent Assistance Required

Dear Support Team,

I am consistently encountering the following error:

“Connection failed. If the problem persists, please check your internet connection or VPN”
(Request ID: 4e7f7284-26dc-4d97-92e6-e4ee3592f41a)

The user experience has been extremely frustrating. I have tried over ten different VPN connections, and I can confirm that my VPN is functioning properly. Despite all efforts, the service remains inaccessible.

I am beginning to lose patience and would greatly appreciate any assistance you can provide to resolve this issue as soon as possible.

Thank you for your support.

2

Hi, please open your console (in the command palette, Developer: Toggle Developer Tools) and send us screenshots of any errors you see here!

And you can provide information about your device by clicking Help—About to make it easier for officials to find the problem.

3

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