Cursor does not open new window with keyboard shortcut or File -> New Window

Support Bug Reports
1

I’ve had this persistent issue across a few versions of the Cursor editor. When I do cmd+shift+n, a new window does not pop up. It also intermittently fails to work when I use the File → New Window option from the task bar.

Closest I can find that has been reported is this: Cursor not opening a new window when launching, but this is not an issue during launch, necessarily. I have the editor up and running for a while and try to open a new window, but can’t.

If I run my command line shortcut to cursor ~/some-directory, it opens in a new window correctly.

Cursor info:

Version: 0.42.5

VSCode Version: 1.93.1

Commit: 001668006cc714afd397f4ef0d52862f5a095530

Date: 2024-11-14T00:33:36.512Z (1 wk ago)

Electron: 30.4.0

Chromium: 124.0.6367.243

Node.js: 20.15.1

V8: 12.4.254.20-electron.0

OS: Darwin arm64 23.6.0

2

Hey, everything works for me on version 0.43.5. Could you check it on your side?

3

I still see it intermittently on 0.43.5. It’s hard to get a reliable reproduction, but I would say it seems to happen usually after first start up.

So if I:

  1. Start my computer after having it turned off
  2. Open cursor for the first time
  3. Attempt to open a new window
  4. Nothing happens
  5. But if I close Cursor and try those steps again, it usually begins working as expected (not always, though)
4

Hey,

What platform are you on, I assumed Windows from your “File → New Window” mention?

I’ll pass it on to the team, but if you do find a good way to reproduce it, that’d really help!

5

Hey folks,

I’m on a Mac (see: OS: Darwin arm64 23.6.0 from the original bug report).

I have a video of the bug happening with the keystroke. In this video I turned on sticky keys and have them showing up in the top-right corner of my Mac. You can’t see me tap “N” but I try every combination (shift first, cmd first, lowercase and uppercase “n”). Nothing happens:

6

Could you try launching in disable-extensions mode? It’s possible that an extension is intercepting your shortcut, and this will help rule that out.

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7

Yup, I think that’s the issue. I ran into the bug today and I turned off extensions, that seemed to fix it (although I had to restart some extensions, so maybe just an internal restart did it).

I will work to narrow down which extension is the problem and file a report with them.

I am using Code Spell Checker, ESLint, GitLens, Jest Runner, Kotlin Lanugage plugin, Prettier, Radon IDE, Vim, and Deno extensions,.

8

it’s from Radon IDE