Cursor: Internal error - An unexpected error occurred on our servers. Please try again, or contact support if the issue persists

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Internal Error - An unexpected error occurred on our servers. Please try again, or contact support if the issue persists. , please help resolve this issue

Steps to Reproduce

I don’t know. Just during the chat it happened and repeat continusously.

Expected Behavior

cursor is sending this error response to me for every single question or request I am sending

Operating System

Windows 10/11

Version Information

Version: 3.2.16 (user setup)
VSCode Version: 1.105.1
Commit: 3e548838cf824b70851dd3ef27d0c6aae371b3f0
Date: 2026-04-28T21:07:47.682Z
Layout: editor
Build Type: Stable
Release Track: Default
Electron: 39.8.1
Chromium: 142.0.7444.265
Node.js: 22.22.1
V8: 14.2.231.22-electron.0
OS: Windows_NT x64 10.0.19045

For AI issues: which model did you use?

SONNET4 or GPT5

Additional Information

need this fixed asap. I have to cancel my $200 plan if this can’t be fixed.

Does this stop you from using Cursor

Yes - Cursor is unusable

5

same here!!

An unexpected error occurred on our servers. Please try again, or contact support if the issue persists.

Request ID: d0c3d0a1-5b23-46a6-b4fb-eb55d2f7a4d8
[internal] self signed certificate in certificate chain
RetriableError: [internal] self signed certificate in certificate chain
at uAS (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:12056:27795)
at EMc (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:12056:26530)
at Fny (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:12057:11929)
at Object.classify (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:12057:16434)
at hAS (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:12057:5824)
at async Oqm.runWithSharedTurnRunner (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:12057:15786)
at async iH.runAgentLoop (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:24486:3041)
at async Lkh.streamFromAgentBackend (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:24505:13862)
at async Lkh.getAgentStreamResponse (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:24505:22888)
at async IRe.submitChatMaybeAbortCurrent (vscode-file://vscode-app/c:/Program%20Files/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:12142:2399)

6

same issue here, who do I send email to, to fix this?

7

Same issue, did you resolve this?

8

I solved it

how to:

  1. export company’s cert
  2. set env
    setx NODE_EXTRA_CA_CERTS “C:\certs\company.pem”
  3. stop all cursors and start cursors
10

Hey all!

A few points:

This is quite an old version of Cursor at this point. Please make sure you’re using the latest version (right now, 3.9) and see if the issue persists.

Otherwise, if you’re facing an issue like @yoyozo, his advice is correct! You can also look at the advice here: