I am on the Ultra plan. Account email: [email protected].
Important clarification: the local agent in Cursor works fine. Only the cloud / background agent fails. When I start Background Composer from a snapshot, the flow errors out immediately.
Request ID: 56f06251-cebd-4514-b2dc-f621a5a5895f
Full error payload:
{“error”:“ERROR_GITHUB_NO_USER_CREDENTIALS”,“details”:{“title”:“Failed to get service account access token”,“detail”:“Failed to get service account access token for any user.”,“additionalInfo”:{},“buttons”:[],“planChoices”:[],“analyticsMetadata”:{“actionRequired”:“login”}},“isExpected”:true}
Additional message: Failed to get service account access token for any user.
ConnectError: [unauthenticated]
The stack trace in the app points to:
- startBackgroundComposerFromSnapshot
- _createAgentReal
Environment:
- OS: Windows
Integrations (Settings):
- GitLab: connected (e.g. as Baburin_Dmitriy)
- GitHub: not connected (shows “Connect”)
I use GitLab for my repositories. The error code mentions GITHUB.
I have tried signing out and back into Cursor. Local agent behavior is unchanged (still OK); cloud agent still fails with the same error.
Please investigate using the Request ID above and advise what I should configure, or fix on your side if this is unintended.
Thank you,
Dmitriy
Text Error:
Request ID: 56f06251-cebd-4514-b2dc-f621a5a5895f
{“error”:“ERROR_GITHUB_NO_USER_CREDENTIALS”,“details”:{“title”:“Failed to get service account access token”,“detail”:“Failed to get service account access token for any user.”,“additionalInfo”:{},“buttons”:[],“planChoices”:[],“analyticsMetadata”:{“actionRequired”:“login”}},“isExpected”:true}
Failed to get service account access token for any user.
Error
ConnectError: [unauthenticated] Error
at t (vscode-file://vscode-app/c:/Users/%D0%94%D0%BC%D0%B8%D1%82%D1%80%D0%B8%D0%B9%20%D0%91%D0%B0%D0%B1%D1%83%D1%80%D0%B8%D0%BD/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:38816:66454)
at async Object.startBackgroundComposerFromSnapshot (vscode-file://vscode-app/c:/Users/%D0%94%D0%BC%D0%B8%D1%82%D1%80%D0%B8%D0%B9%20%D0%91%D0%B0%D0%B1%D1%83%D1%80%D0%B8%D0%BD/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:29268:4386)
at async bEm._createAgentReal (vscode-file://vscode-app/c:/Users/%D0%94%D0%BC%D0%B8%D1%82%D1%80%D0%B8%D0%B9%20%D0%91%D0%B0%D0%B1%D1%83%D1%80%D0%B8%D0%BD/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:45404:48209)