Error: unable to connect to model provider

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Request ID: 1ed92e85-9fc2-44d2-8e58-4e6516551d24
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}
ConnectError: [unavailable] Error
at WWl.$endAiConnectTransportReportError (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7347:371721)
at rMr._doInvokeHandler (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:489:35946)
at rMr._invokeHandler (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:489:35688)
at rMr._receiveRequest (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:489:34453)
at rMr._receiveOneMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:489:33275)
at lEt.value (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:489:31369)
at _e._deliver (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2962)
at _e.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:3283)
at udt.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:7332:12154)
at MessagePort. (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9400:18292)

Steps to Reproduce

Restart cursor and retry an switch models ; neither works

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.7.38 (Universal)
VSCode Version: 1.99.3
Commit: fe5d1728063e86edeeda5bebd2c8e14bf4d0f960
Date: 2025-10-06T18:18:58.523Z (1 mo ago)
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Darwin arm64 24.6.0

Does this stop you from using Cursor

Yes - Cursor is unusable

2

hi @littlethumb123 and thank you for the detailed bug report.

Could you please check following as this may be relevant to the error:

  • Do you use a custom API Key or URL?
  • Which models did have that problem?
  • There may have been a temporary outage somewhere, does it still occur?
  • Please check Settings > Network > Run Diagnostic and report any errors shown there.
3

Thanks for response 1) I didn’t use any API keys or URL .2) claude-4.5-sonnet thinking 3) yes it still persist; 4) the diagnosis has passed in all fo the test section (so it’s not network issues.

4

Thank you, forwarding info to the team.

6

@littlethumb123 could you check if this occurs with other models?

A Request ID with privacy disabled would be good as from your last Request ID was with privacy enabled and we can not see much info there. Getting a Request ID | Cursor Docs

7

might be similar Claude 4.5 Thinking model returning 404 errors in Cursor 2.0.69