Errore cursor not working

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Request ID: ced282cf-d4d5-462f-ac9a-9ed41f4e6537
{“error”:“ERROR_NOT_LOGGED_IN”,“details”:{“title”:“Authentication error”,“detail”:“If you are logged in, try logging out and back in.”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:,“analyticsMetadata”:{“actionRequired”:“login”}},“isExpected”:true}
If you are logged in, try logging out and back in.
Authentication error If you are logged in, try logging out and back in.
ActionRequiredError: Authentication error If you are logged in, try logging out and back in.
at JHk (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:12056:27415)
at Nsu (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:12056:26566)
at aKy (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:12057:11930)
at Object.classify (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:12057:16437)
at HHk (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:12057:5824)
at async oTh.runWithSharedTurnRunner (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:12057:15789)
at async fj.runAgentLoop (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:24528:3041)
at async Hcp.streamFromAgentBackend (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:24547:13853)
at async Hcp.getAgentStreamResponse (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:24547:22878)
at async L4e.submitChatMaybeAbortCurrent (vscode-file://vscode-app/c:/Users/stefano/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:12144:2399)

Steps to Reproduce

open cursor
try to ask to agent

Expected Behavior

it dosent work cause login error
but i can login online whitout problem

Screenshots / Screen Recordings

Curosor error.png
Curosor error.png1283×800 17.9 KB

Operating System

Windows 10/11

Version Information

Version: 3.9.16 (user setup)
VS Code Extension API: 1.105.1
Commit: 042b3c1a4c53f2c3808067f519fbfc67b72cad80
Date: 2026-06-27T06:41:01.941Z
Layout: editor
Build Type: Stable
Release Track: Default
Electron: 40.10.3
Chromium: 144.0.7559.236
Node.js: 24.15.0
V8: 14.4.258.32-electron.0
xterm.js: 6.1.0-beta.256
OS: Windows_NT x64 10.0.19045

For AI issues: which model did you use?

None

Additional Information

I cannot use cursor on windows desktop

Does this stop you from using Cursor

Yes - Cursor is unusable

5

Hey, this is a known bug with the client-side auth token refresh. After a successful login, the agent works for a few messages, then the client stops attaching a valid token and all requests fail with ERROR_NOT_LOGGED_IN, even though the UI still shows you as logged in. Your account is fine, your Pro subscription is active and auth is working normally.

Temporary workaround: log out and log back in via Cursor Settings. This restores things, but the issue may come back.

We’ve reported and are tracking this issue, but I can’t share an ETA for a fix yet. I’ll post an update when we have one. Related thread here: Error_not_logged_in