Failed to load GitHub settings after reconnecting every account

[Chris_Nguyen]

@deanrie @Colin

I am done jumping through hoops. It took more than an hour just to get far enough to post this feedback.

Cursor Integrations still says “Failed to load GitHub settings”. I just re-integrated my GitHub accounts again, and it is still in vain.

What I reconnected, each time with the Cursor GitHub App set to All repositories: two personal GitHub accounts and one organization.

GitHub accepted the installs. Refreshing Cursor Integrations still shows Failed to load GitHub settings and a Connect button. Uninstalling, reinstalling, and connecting again does nothing.

This Cursor account had also been linked to another GitHub account before these. Adding more than one GitHub account is a brittle operation. The failure mode is a dead Integrations page.

The failing request is POST /api/dashboard/get-github-installations.

Same stuck state as:

Support: Failed to load GitHub settings

Where does the bug appear (feature/product)? Somewhere else… Describe the Bug Hey I am trying to connect my github through cursor so i can use the cloud agents feature but when i try to connect: this is what I getting back GitHub Connect GitHub for Cloud Agents, Bugbot and enhanced codebase context {Failed to load GitHub settings} i tried uninstalling the app in github many times and reconnecting but its throwing in the same error. Can someone help me out Steps to Reproduce Trying to connec…

[Bug] Solo Ultra Account: Integrations throw ERROR_USER_NOT_FOUND (get-github-installations 404)

Where does the bug appear (feature/product)? Cloud Agent (GitHub, Slack, Web, Linear) Describe the Bug I am on a solo Ultra Plan account (gregbarajas). When attempting to link my GitHub account via [cursor > dashboard > integrations) to use Cloud Agents, the integration fails to load. The dashboard displays “Failed to load GitHub settings” and gets stuck on a “Connect” button loop. Steps to Reproduce Log into [cursor > dashboard integrations] on a solo Ultra account. Click Connect on the Git…

On the second thread, Connect worked only after a Cursor employee deleted the stale installation record. Please clear the stale GitHub identities on this account. I will reconnect once after that, and not before.

[system]

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

• Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
• Terminal & commands
• Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
• MCP & tools
• Cloud Agents & Automations (cursor.com/agents, scheduled/event)
• BugBot & Code Review
• Cursor CLI
• Cursor Mobile
• Remote (SSH / Dev Containers / WSL)
• Account, billing & login
• Something else…

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Describe the Bug
A clear and concise description of what the bug is.

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Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

1. …
2. …
3. …

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Expected Behavior
What is meant to happen here that isn’t working correctly?

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Screenshots / Screen Recordings
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Operating System

• Windows 10/11
• MacOS
• Linux

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Version Information

• For Cursor IDE: Menu → About Cursor → Copy
• For Cursor CLI: Run agent about in your terminal

IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

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Does this stop you from using Cursor?

• Yes - Cursor is unusable
• Sometimes - I can sometimes use Cursor
• No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

[kdimitros-bespot (Konstantinos Dimitros)]

[Updated] Same issue here.

I am providing details.

Where does the bug appear (feature/product)?

• Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
• Terminal & commands
• Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
• MCP & tools
• Cloud Agents & Automations (cursor.com/agents, scheduled/event)
• BugBot & Code Review
• Cursor CLI
• Cursor Mobile
• Remote (SSH / Dev Containers / WSL)
• Account, billing & login
• Cursor Dashboard → Integrations → Source Control → Github

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Describe the Bug
I’m trying to connect GitHub to our Cursor Teams organization for Cloud Agents/Bugbot.

Initially my personal GitHub account was connected. I then installed the Cursor GitHub App on my organization with the requested permissions. Cursor continued showing the personal account, so I revoked Cursor’s authorization from my personal GitHub account.

After that, Cursor, under Cursor Dashboard →Integrations → GitHub, changed to “Failed to load GitHub settings”. The Connect button is still shown. The organization-level Cursor GitHub App installation is still present.

Could you please check whether there is a stale GitHub installation/connection record associated with my Cursor account/team and clear it if necessary?

The GitHub organization installation should be the one we want to use for the team-level integration.

Update:

I inspected the request in Chrome DevTools.

Clicking “Connect” triggers:

POST https://cursor.com/api/dashboard/get-github-installations

which consistently returns:

HTTP 401 Unauthorized

It needs to be checked whether there is a stale GitHub installation/identity record associated with my Cursor account, and whether it needs to be cleared server-side?

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Steps to Reproduce

For the affected users

1. Go Cursor Dashboard → Integrations
2. Go to GitHub
3. ‘Connect’ button is enabled
4. An error message appears: “Failed to load GitHub settings”

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Expected Behavior
Cursor should be successfully connected to GitHub and a ‘Manage’ button should appear instead of ‘Connect’ button and the error: “Failed to load GitHub settings”.

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Screenshots / Screen Recordings

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Operating System

• Windows 10/11
• MacOS
• Linux

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Version Information

• N/A. This is a Cursor Dashboard bug

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For AI issues: which model did you use?
N/A

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For AI issues: add Request ID with privacy disabled
N/A

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Additional Information
N/A

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Does this stop you from using Cursor?

• Yes - Cursor is unusable
• Sometimes - I can sometimes use Cursor
• No - Cursor works, but with this issue

[deanrie]

Hey, thanks for the detailed report, and sorry for sending you around.

We found the cause. One of the old GitHub connections on your account still has an authorization that GitHub no longer accepts. The Integrations page was crashing on that connection instead of skipping it, and each reconnect only refreshed the GitHub account you were logged into at that moment, so the outdated entry never got cleared.

This is a known issue and we’re already tracking it. I’ve asked the team to manually remove the outdated GitHub connections from your account. I’ll reply here as soon as that’s done. After that, you should only need to reconnect GitHub once, just like you planned.

@kdimitros-bespot, you have the same symptom too, a 401 on get-github-installations after the authorization was revoked for your personal account. This is the same issue, and I’ll ask for the outdated entry on your account to be cleared too. Please confirm the email linked to your Cursor account so we can find the right entry. You can send it in a DM if you don’t want to post it here.