Where does the bug appear (feature/product)?
Background Agent (GitHub, Slack, Web, Linear)
Describe the Bug
When using Cursor Web with the Background Agent enabled, any prompt that includes an image upload causes the agent to crash. The request runs for ~2 seconds and then returns:
“Internal Error Occurred — please try again in a moment.”
Prompts without images work fine. The issue only happens when the repo is connected and the agent is active.
Steps to Reproduce
Open Cursor Web.
Connect a GitHub repo so the background agent can access project files.
Create a new chat.
Upload an image with the prompt click send.
Observe that the agent runs briefly and then fails with the internal error.
Expected Behavior
The Background Agent should process prompts with images normally (just like text-only prompts) without crashing or returning an internal error. It should be able to read the codebase + the image together and generate a valid response.
Screenshots / Screen Recordings
Operating System
Windows 10/11
Current Cursor Version (Menu → About Cursor → Copy)
Its on Cursor - The AI Code Editor so no version
For AI issues: which model did you use?
Auto Mode
For AI issues: add Request ID with privacy disabled
Agent ID: bc-8faac78e-86b0-4ca7-84a7-ab7a85053bf7
Does this stop you from using Cursor
Sometimes - I can sometimes use Cursor