Internal Error. An unexpected error occured on our servers

Support Help
1

Hi everyone,
I’ve been getting a persistent Internal Error in Cursor and could use some help diagnosing it.
Environment:

OS: macOS
Cursor version: latest
Mode: Agent

Error message:

[internal] Unable to parse image: [object Object]

Full stack trace:
Xoe: [internal] Unable to parse image: [object Object]
at qV_ (vscode-file://vscode-app/…/workbench.desktop.main.js:28865:24637)
at UV_ (…:28865:23543)
at jV_ (…:28866:6487)
at e6u.run (…:28866:11285)
at async QRn.resume (…:41174:15384)
at async Dkd.streamFromAgentBackend (…:41244:11486)
at async Dkd.getAgentStreamResponse (…:41244:17740)
at async F3e.submitChatMaybeAbortCurrent (…:28972:16809)

Request ID: 22c192d7-0655-4d21-b59b-b1077bb1b2ae

What I’ve tried:
Reinstalled Cursor (full clean install including cache)
, Switched between multiple accounts,
Reconfigured settings.json and API endpoint
, Disabled Anthropic API Key override

Question:
Has anyone encountered this “Unable to parse image” error? It seems to happen consistently regardless of account or settings. Is this a known issue with a specific Cursor version? Would downgrading help?
Any help appreciated. Thanks!

4

Hey, this is a known issue with image parsing in chat. If a chat has pasted images and it errors, the whole chat becomes unusable, and every message after that will fail with the same error.

Workaround: start a new chat and it should work fine there. Unfortunately, the broken chat can’t be fixed.

Also make sure you’re on the latest Cursor version. Open the Command Palette with Cmd+Shift+P and run Attempt Update.

The team is aware of the issue. Let me know if the error happens again in a new chat.