Github Enterprise Sign-up Blocked and no support answer

Account & Billing
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1

I’m trying to sign upusing my GitHub Enterprise account, but the confirmation e-mail is sent to a different e-mail (the e-mail has “+<company_name>” before the “@” symbol). I think that’s an issue with how GitHub sends the e-mail information to Cursor.
Because of this, I want instead to create an account using just e-mail+password, but now I get a message saying the sign-up process is blocked and I should contact support.
I’ve tried to do that, and “Sam” said the account was probably wrongly flagged by AI, and the support team was already working on unblocking it.

I haven’t heard anything since. It has been a week.

Can a human fix this?

Can't create a topic and no e-mails response
4

Hi there!

It looks like you’re having trouble completing the sign-up and authentication process. We’re sorry for the inconvenience!

Authentication issues like sign-up blocks, verification challenges, or email routing problems need to be handled by our support team directly. The forum team doesn’t have access to the authentication systems needed to troubleshoot these problems.

Since you’ve already been in contact with support via [email protected], please continue to work through that channel. If it’s been a week without a follow-up, it’s worth sending a reply to that same email thread to check on the status of your unblock request.

Include as much detail as possible about:

  • What happens when you try to sign up
  • Any error messages you see
  • The email address you’re using to sign in

We’ve unlisted this thread to keep the forum organized. Thanks for understanding!

5

I’ve tried to create a post to resolve my problem, which was not at all resolved through e-mails (I don’t even get responses from “Sam” anymore) and I simply can’t describe my problem or the post is removed

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7

hi @Leandro_Almeida as you already posted here I moved the new post to this thread.

As this thread is unlisted other users are not able to see it.

Please share your enterprise account email address so I can see what is happening with support there.

Enterprise customers have a direct contact person for support, it would be worthwhile reaching out to them.

8

Hi, @condor

First of all, I’m sorry. I thought unlisting my thread meant I wouldn’t get any help.

The enterprise account is from GitHub. Our Cursor plan is just “Teams”.

My email is: [email protected]

When registering through GitHub, it wrongly sends the email [email protected], so I never receive the confirmation email.

I’ve tried to register using email and password, but now my account seems to be blocked.

I’ve been trying to join the team with ID 17884405, its manager is lucas.alves@radixeng (I had to remove “.com” at the end because of a link limit in the forum)

9

Thank you for the details and apologies for the late reply. A team member was assigned this ticket and they will need to investigate. Please continue with support via email.