Grok Bot: "All screens on the shared computer are in use", YouTube bot can't get a screen

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Since about Oct 31, 12:50 AM PT, my bot “youtube社媒运营部” can’t use its screen. Every desktop or browser step fails with “All screens on the shared computer are in use. Try again in a moment.”

I run 8 bots on one shared computer. The other bots confirm they aren’t using any screen, and my other bots’ screenshots fail too.

Already tried: waiting over 30 minutes, asking the other bots to release their screens. Settings > Computer shows “already up to date” with no Update button, and I don’t want to Reset and lose data.

This looks like the stuck screen reservation from topic 175786. Could you refresh my computer from backup without a Reset? Thanks!

Steps to Reproduce

  1. Ask the “youtube社媒运营部” bot (or any of my bots) to take a screenshot or open its browser.
  2. It fails every time with “All screens on the shared computer are in use. Try again in a moment.”
  3. Waiting 30+ minutes and asking the other bots to release their screens doesn’t help.

Expected Behavior

The bot’s screen starts and it can use its browser again.

Operating System

Windows 10/11

Version Information

Grok Bot app on Windows. Settings > Computer shows “Your computer is up to date”.

Does this stop you from using Cursor

Yes - Cursor is unusable

5

Hey @Capital_AI, thanks for the detailed report. This isn’t anything you did. It’s an issue we’re tracking, and we’ve let the team know.

Could you create one new bot, ask it to take a screenshot, and let me know here whether it works? If it does, you can run urgent browser tasks from it in the meantime.

On your question: a refresh from backup isn’t likely to clear this, and neither will a Reset or deleting bots, so please keep holding off on those. I’ll post here when there’s an update.