[Grok Bot] Bot computer stuck on "still starting up" since Nov 2 (7 days), no support reply (T-J3127)

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

My Grok Bot’s computer (bot “김이사”) has been stuck on “The computer is still starting up” since about 16:29 KST on Nov 2, 2026, about 7 days now. Shell fails with “Command failed to spawn: The computer is still starting up.”, file reads fail the same way, and screenshots return “Service temporarily unavailable.” Update and Recover don’t fix it, and Reset stays disabled because it waits for the computer to be ready. Support ticket T-J3127 has had no human reply since Nov 2.

Steps to Reproduce

  1. Open the Grok Bot desktop app (macOS) and go to the bot “김이사”.
  2. Ask the bot to run any shell command or read any file on its computer.
  3. It fails with “The computer is still starting up.”
  4. Settings > Update Bot’s Computer and Recover: both finish, but the computer stays stuck.
  5. Reset Bot’s Computer is greyed out (“available once the computer is ready”).

Expected Behavior

The bot computer should finish starting up within a few minutes and accept shell, file and screenshot commands, or Update/Recover/Reset should bring it back. It should not stay stuck for 7 days.

Operating System

MacOS

Version Information

macOS 27.0.1 (build 26A434)
Account: [email protected]
Support ticket: T-J3127

Does this stop you from using Cursor

Yes - Cursor is unusable

5

Hi @Dongik_Kim

You should have a working box now. Can you check?

7

Yes, the box is working again. I checked at 1:34 PM KST: commands run right away, it has been up for 3 hours 55 minutes (so it came back around 9:39 AM KST today), the disk is at 60G of 128G, and my files in /workspace are still there. Thanks for fixing it!