Grok Bot computer (box) hangs on every command, persists after update and reset

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Hi Cursor team,

My Grok Bot’s computer has been unresponsive since October 24, 2026. Every Shell command hangs until it times out or I interrupt it, even a trivial echo ok. Background tasks that need the computer stall too (video muxing with ffmpeg, image generation with Python). Just now a basic message plus a one-line command hung for about 9 minutes before I interrupted it.

Steps to Reproduce

Here’s what I’ve already tried:

I ran “Update Bot’s Computer” twice, with no change.
I ran “Reset Bot’s Computer”, with no change.
I connected a second computer of mine, and it also hangs on wake.
I switched VPNs on my side, with no change.

Expected Behavior

Expected: Shell commands run and return within seconds.
Actual: every command hangs indefinitely.

Operating System

Windows 10/11

Version Information

grokbot - 0.75.8

For AI issues: which model did you use?

Grok Bot (it’s not a Cursor Editor/Tab issue).

For AI issues: add Request ID with privacy disabled

N/A

Additional Information

This is a Grok Bot issue, not a Cursor Editor or Tab issue. The bot’s cloud computer (box) has hung on every Shell command since Oct 24, 2026, even on echo ok, which times out after about 14 minutes. Two “Update Bot’s Computer” runs, one “Reset Bot’s Computer” and a VPN switch didn’t help. My second registered computer also hangs on wake. I sent in-app feedback too. Timezone: Europe/Moscow (UTC+3).

Does this stop you from using Cursor

Yes - Cursor is unusable

Hey there.

Sorry for the delay. We’re actively investigating what’s going on with your computer and should have an update soon. Don’t hesitate to ping me tomorrow if you haven’t heard from me!

Hey @justdanibtw

Just wanted to confirm that you have a working box again! It’s looking good on our side.