Grok Bot Computer dead ~4 weeks: Reset fails, stuck on Waking up — please rebuild (T-H23153)

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

My Grok Bot Computer has been completely unusable since October 13 (almost four weeks).

Symptoms:

  • Reset fails every time with a “Reset failed” popup
  • Update does nothing / stuck at 0%
  • Computer view stuck on “Waking up…” forever
  • Shell commands on the computer time out after 840 seconds

This is a Grok Bot Computer host/recreate bug, not a billing question. I need staff to rebuild the computer on your side. I do not need any data on it.

Steps to Reproduce

  1. Open Grok Bot, Computer
  2. Computer view stays on “Waking up…” indefinitely
  3. Settings, Update Bot’s Computer: no progress / stuck
  4. Settings, Reset Bot’s Computer: “Reset failed” popup every time
  5. Commands against the computer time out after about 840 seconds

Email ticket T-H23153 timeline:

  • Oct 13: first report
  • Oct 16: support claimed it was moved to a fresh one on Oct 14 — that was not true; never worked since
  • Oct 24: Mark admitted a bug with recreating/resetting computers; engineering had no ETA
  • Oct 30: my follow-up — no reply since
    Please treat this as a Bug Report for Computer rebuild, not billing.

Expected Behavior

Staff rebuilds / recreates my Grok Bot Computer so Reset and Update work and the Computer view leaves “Waking up…”. Ticket T-H23153.

Operating System

MacOS
Linux

Version Information

Grok Bot:
Version: unknown (About copy unavailable while Computer is broken)
Release Track: stable
Client OS: macOS (Darwin arm64)
Grok Bot Computer OS: Linux (remote box)

For AI issues: which model did you use?

N/A — infrastructure bug, not model-related

For AI issues: add Request ID with privacy disabled

N/A — Computer host failure; ticket T-H23153

Additional Information

Account email: [email protected]
Ticket: T-H23153

Many similar reports were fixed only after staff rebuilt the machine server-side. Please rebuild mine so the Computer works again.

Does this stop you from using Cursor

Yes - Cursor is unusable

4

You should have a working box now @elliothux. Can you check?

7

Still broken on my client side @Colin.

Computer view is still stuck on “Waking up…”.
Reset still shows “Reset failed”.
Update still does nothing.

Please rebuild again for account [email protected] (ticket T-H23153). I need the Computer working in the Grok Bot app UI.

8

@Colin To be absolutely clear: I do not need to keep any data currently on my Grok Bot Computer. You have my permission to wipe all of its data and rebuild it from scratch if that is what it takes.

Please restore the Computer as soon as possible. Getting it working in the app is my priority; preserving the existing data is not necessary.

Account: [email protected]
Ticket: T-H23153