Where does the bug appear (feature/product)?
Grok Bot
Describe the Bug
Since about 6:13 PM ET on Nov 7, my bot’s computer has been completely unresponsive. Every Shell command and file read times out at 840 seconds, even echo ok. Copying files to the computer times out too. Every bot that uses the computer has been down for almost a week.
On ticket T-J57031, support said a fix was live and told me to press Update Bot’s Computer once and not use Reset. I did that and restarted the app, and nothing changed. I also asked for a usage credit for the week I lost, and that was declined. I’ve gone back and forth with support for days with nothing working, and it’s frustrating.
Steps to Reproduce
Ask any bot to run a command on its computer. It hangs for 840 seconds and then fails.
Expected Behavior
Commands run normally
Fix my computer on your side, and don’t wipe anything. I need to keep my files and logins.
Check with me before any restore or reset.
Reconsider the usage credit for the downtime.
Operating System
MacOS
Version Information
Version: 1.0.3
Built: 2026-11-12T23:16:33.724Z
Release Track: stable
OS: darwin
Does this stop you from using Cursor
Yes - Cursor is unusable