Where does the bug appear (feature/product)?
Something else… — Grok Bot (the cloud computer)
Describe the Bug
Grok Bot’s computer has been unusable since about Oct 21 (Asia/Shanghai). The bots can still reply, but commands do not run and the computer screen is incomplete.
On Oct 22 I used Reset. It failed with:
“Reset failed. The reset couldn’t finish. Grok Bot’s computer may be in a partial state.”
The same account can still reply on my phone, with or without a VPN. A reply does not mean the computer is working.
Steps to Reproduce
- Open Grok Bot on macOS, signed in as cxcxcv (at) 126 (dot) com.
- Ask a bot to run a command on its computer.
- The command does not run, and the computer screen stays incomplete.
- Open Settings, then Computer, then Reset. It fails with the partial-state error above and does not finish.
Expected Behavior
The computer should come back with my bots, files, and logins, and commands should run. Please rebuild this Agent Computer on the backend.
Screenshots / Screen Recordings
I will attach a screenshot of the partial-state error if I still have it.
Operating System
MacOS
Version Information
This is Grok Bot, not the Cursor IDE.
Grok Bot version: 0.75.3 (Reset was tried on 0.75.0)
Platform: macOS
For AI issues: which model did you use?
N/A. The failure is the computer, not a model reply.
For AI issues: add Request ID with privacy disabled
No request ID. The failure is Reset of the computer, not a chat request.
Additional Information
Account email: cxcxcv (at) 126 (dot) com
Timezone: Asia/Shanghai
I already emailed support around 00:10 on Oct 23 (Asia/Shanghai). No human reply yet. I do not have a ticket number.
I have stopped. I will not click Reset, Recover, or Update, and I will not reinstall or sign out.
Does this stop you from using Cursor?
No - Cursor works, but with this issue
Grok Bot’s computer is unusable.