Grok Bot 0.43.0 — Bot failed to respond; Reset Agent Computer stuck in partial state

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Every message to Grok Bot fails with:

Bot failed to respond / Something went wrong while generating the reply. Try again.
(Chinese UI: “Bot 未能回复 / 生成回复时出错了。请重试。”)

This happens on a simple “你好” / hello as well, not only a computer-use task.
The Agent Computer screen is still visible (linux.do was open), so this is not a local app crash.

Settings → Updates → Reset Grok Bot’s Computer then failed with:

Reset failed. The reset couldn’t finish. Grok Bot’s computer may be in a partial state — retry to run the reset again.
(Chinese UI: “重置失败。重置未能完成。Grok Bot 的电脑可能处于不完整状态，请重试以再次运行重置。”)

Same class of stuck Agent Computer as Grok bot failed to respond and Grok Bot: Reset failed / computer stuck in partial state — can't connect

Please recover/rebuild the Agent Computer on the backend for this account.

Steps to Reproduce

  1. Open Grok Bot 0.43.0 on macOS (updated from 0.36.0).
  2. Send a short message such as “你好” to an existing bot.
  3. Error appears: Bot failed to respond / Something went wrong while generating the reply.
  4. Open Settings → Updates → Reset Grok Bot’s Computer.
  5. Reset fails with: Reset couldn’t finish. Grok Bot’s computer may be in a partial state.

Expected Behavior

Short messages should get a reply.
Reset / Update Agent Computer should complete instead of leaving the cloud computer in a partial state.
If the computer is stuck server-side, please recover it on your end (client reset cannot finish).

Operating System

MacOS

Version Information

Grok Bot: 0.43.0
Release Track: stable
OS: darwin (macOS 26.6.2, Apple M5 Pro)
App bundle: com.anysphere.sand

For AI issues: which model did you use?

Grok Bot default (not selectable in the Grok Bot app)

For AI issues: add Request ID with privacy disabled

Conversation ID: 1bc8e946-976f-46b2-9768-694f6d31de6b
Conversation ID: 8a67f967-6235-48b4-a2d3-710f92305a25

Additional Information

Tried (did not fix):

  • Updated desktop app 0.36.0 → 0.43.0
  • Fully quit and reopen (Cmd+Q)
  • Short hello with no tools/connectors
  • Settings → Updates → Reset Grok Bot’s Computer → Reset failed, partial state

Please do not keep retrying Reset from the client; the computer looks stuck server-side.
Timezone: Asia/Shanghai (CST). Started 2026-09-05 ~10:26–10:37 CST.
Forum account used to file this: oscar_mei (same Google account as Grok Bot).

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey, thanks for the detailed report. You did the right thing by stopping hitting Reset.

What you’re describing is happening on the Agent Computer side, not in your setup. Reset and Update can’t finish because the computer is stuck in an in-between state on the backend, and it can’t be fixed from the client. We’ll need to do a manual recovery on our side.

Good news, your bots, chats, and files are safe. While recovery is in progress, please don’t click Reset or Update, don’t reinstall the app, and don’t log out. That can make recovery harder.

We’re tracking this issue. I’ve asked the team to recover the computer on our side. I’ll reply here as soon as I have an update.

7

ok，thanks

8

@deanrie follow-up: still broken as of 2026-09-07 00:25 CST (~38h since first failure, ~32h since your reply).

Still cannot get any bot reply on this account:

- macOS Grok Bot 0.43.0

- iOS, same account

- Simple “OK” / “回复ok” still returns: Bot failed to respond / Something went wrong while generating the reply

- Computer screen is visible again (linux.do still open), but generation fails

- Did not Reset/Update again

Conversation IDs:

1bc8e946-976f-46b2-9768-694f6d31de6b

8a67f967-6235-48b4-a2d3-710f92305a25

3d168018-b482-4202-88c9-ca95f04f397f

Please confirm whether backend recovery ran, and recover/rebuild this account’s Agent Computer if it is still stuck.

12

Hey @oscar_mei, sorry for the long delay in replying here.

Your Grok Bot computer is back to working normally as of September 8. Your previous chats are still there, and the bots have been replying every day since then.

If you see Bot failed to respond again, or if anything disappears bots, chats, or files, post here with the approximate time it happened and we’ll take another look.

13

Hello i’m having the same issue
“Bot failed to respond / Something went wrong while generating the reply. Try again.”
Reset didn’t work.

Thank you!

14

Hey @astor-zar, thanks for the report. This symptom is a known one: Agent Computer gets stuck on the backend side, and a client-side Reset or Update won’t fix it, so it’s good you stopped hitting Reset. To look into your account, we need to run a recovery operation on our side.

To avoid mixing this with the case that’s already resolved in this thread, please start a separate thread and include:

  • the email on the Grok Bot account
  • your Grok Bot platform and version (Mac / iOS / Windows + version number)
  • roughly when this started (include your timezone)
  • the Conversation ID for 1 to 2 messages that are failing
  • confirmation that you’re no longer pressing Reset or Update, and you’re not reinstalling or signing out

Once you share the details, we’ll take a look and restore things on our side.

15

hi，我的问题已经恢复，谢谢。

16

Hi, thanks for your help. This morning everything is working fine.