Grok Bot Agent Computer stuck after Reset — please recover on backend

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

v0.44.0, my bots are die after resetting computer

Please do not ask me to Reset again. Reset already ran and Recover/Update keep failing. Need a backend recover/reattach of the existing Agent Computer.

Steps to Reproduce

Just don’t work after resetting computer

Operating System

Windows 10/11

Version Information

Grok bot v0.44.0

Does this stop you from using Cursor

No - Cursor works, but with this issue

7

Hey @oryou,

You’re right that pressing Reset won’t help, so please hold off on Reset, Recover, and Update for now. This isn’t anything on your end, and it’s an issue we’re tracking.

The app is currently connecting to a stale copy of your computer instead of your real one, which is why every connect attempt and every Reset/Recover/Update is failing. That needs to be sorted out on our side, not from the app.

I’ve handed your account to the team to look at on the backend. No need to reinstall or sign out in the meantime. I’ll update you here once there’s more. Once it’s back, please check things over and let me know how it looks.