Grok Bot Agent Computer stuck “starting up” ~48–72h — Update/Reset failed on all devices — please reprovision

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Grok Bot Agent Computer stuck “still starting up” / unreachable for ~48–72 hours (since ~2026-09-20). Agents cannot use Shell, files, screenshots, or chat attachments. Update Agent Computer and Reset Agent Computer both failed. Same failure on phone, desktop PC, and laptop with the same account — not a single-device network/AV issue. Please server-side reprovision / recreate the Agent Computer for this account; I will not click Reset again unless asked.

Steps to Reproduce

Sign in to Grok Bot as [email protected] (Cursor Pro+ / SuperGrok Heavy linked).
Open any Bot chat and try a computer action (Shell, screenshot, or attach a file).
Observe computer stuck “still starting up” / no connection; attachments fail with no connection to the computer.
Try Update Agent Computer → fails.
Try Reset Agent Computer → fails (reset couldn’t finish / partial state).
Fully quit and reopen on phone, desktop, and laptop → same error on all devices.

Expected Behavior

Agent Computer becomes reachable again (or support reprovisions it server-side), preserving Bots, chats, files, and logins. Update/Reset should complete or staff should recover the box without requiring more client resets.

Operating System

Windows 10/11

Version Information

Grok Bot apps on phone + desktop + laptop (please tell me if you need exact build numbers from Settings → About; issue is account Agent Computer, not one IDE build). Cursor IDE itself is not the broken surface.

For AI issues: which model did you use?

N/A — infrastructure / Agent Computer connectivity, not a model reply quality issue.

For AI issues: add Request ID with privacy disabled

N/A — sends/attachments fail before a normal Bot turn with Request ID; happy to add any ID you specify after recovery tools are available

Additional Information

Account: [email protected]. Timezone: America/Bogota (UTC-5). Duration ~48–72h. Workarounds in use: text-only chat + Gmail/Drive/ClickUp/Calendar connectors. Please do not ask for another Reset; requesting account-side recovery like other “starting up” cases on this forum.

Does this stop you from using Cursor

No - Cursor works, but with this issue

7

Hey @Coordinacion_Desarro,

We’re clearing it up for you server-side. Please don’t press Reset, Recover, or Update in the meantime (they’re intentionally blocked in this state so nothing gets overwritten), and no need to reinstall. Your Bots, files, and logins are preserved.

I’ll reply here as soon as it’s done. Then fully quit Grok Bot and reopen, and it should reconnect within a minute or two.

9

Hey @Coordinacion_Desarro, your Agent Computer is back up on our side. Fully quit Grok Bot and reopen it on each device and it should reconnect in a minute or two. No need to Reset or reinstall. Some of your most recent work may not have saved before the recovery, so double-check your Bots, chats, and files are all there, and reply here if anything’s missing.