Grok Bot: all bots fail to respond; Reset Agent Computer stuck in partial state

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Product: Grok Bot desktop (macOS)

Summary:
All bots fail with “Bot failed to respond — Something went wrong while generating the reply.”
Cannot create a new bot.
Reset Agent Computer also fails (computer appears stuck in a partial state).

Tried (no fix):

  • Fully quit (Cmd+Q) and reopen
  • iPhone hotspot (same failure)
  • Reset Agent Computer → reset cannot finish / partial state

Please recover the Agent Computer on the backend.
I have stopped clicking Reset / Update / Recover / logout so nothing is overwritten.

Details:

  • Grok Bot version:
  • macOS version: 0.44.0
  • Chip: Apple M4 Pro
  • Signed-in email: [email protected]
  • Timezone: Asia/Hong_Kong

Steps to Reproduce

  1. Open Grok Bot on macOS and sign in with my SuperGrok account.
  2. Open any existing bot (or try Create new bot).
  3. Send a simple message such as “hello” with no tools, connectors, search, or memory.
  4. Within a few seconds the app returns: “Bot failed to respond — Something went wrong while generating the reply. Try again.”
  5. Repeat on iPhone hotspot instead of home Wi-Fi. Same error.
  6. Fully quit Grok Bot (Cmd+Q), reopen, and send “hello” again. Same error.
  7. Go to Settings and run Reset Agent Computer.
  8. Reset fails and does not complete (computer appears stuck in a partial state). Creating a new bot also fails.

This happens on every bot, not one conversation. I have stopped retrying Reset so the backend computer is not overwritten.

Screenshots / Screen Recordings

Operating System

MacOS

Version Information

Version: 0.44.0
Release Track: stable
OS: darwin

Does this stop you from using Cursor

Yes - Cursor is unusable

Hi @Yum_Cheng!

Sorry you ran into this. Can you restart Grok Box and check to see if the box is healthy again?

The box looks healthy now. Bots respond again. Thanks.