Grok Bot
On both desktop and android… Turned off VPN, Logged out/in… Says unable to reach your computer. Tried to “recover computer.” No luck. Is my account suspended?
During sign in on both desktop on windows 10 and android.
Hi there!
We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.
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CLI Version 2026.01.17-d239e66
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Grok Bot
Account: [email protected]
Android Grok Bot hangs on “Cant reach your computer…” then “Something went wrong”. Could be existing Agent Computer cron job glitch on the backend.
Login to grok bot on android phone and desktop on Windows 10
Connection with conversations viewable
Android/windows 10
samsung fold 7, workstation windows machine
Grok Bot
NA
No
Hi @Gideon_H_Guna_e Thank you for the post, and sorry for the inconvenience. We’ve confirmed that your account is active and this is not caused by your VPN or sign-in.
Your Grok Bot computer is in a recovery state that needs attention from our side, and we’re looking into it now. Please don’t use Recover or Reset again in the meantime, since another attempt will not help.
Your bots, files, and chats remain stored. I’ll post here when I have an update.
If you need to you can reset my account and I can rebuild from scratch… Thanks
Account connection continues to be unresolved. Please provide an update on status. Thank you.
@kevinn Account connection continues to be unresolved. Hope there is an update on status. Thank you.
Connection unresolved. Should I delete account and create a new login?
Unresolved seever status day#6, attempted to change plan but message says no downgrade option available. Next option is account deletion and restart with new account login unless resolved.
Hi @Gideon_H_Guna_e Sorry about this. I’ve got it escalating internally. Unfortunately, your Grok Bot box situation is in an edge case state which needs one of our engineers to help recover it. We have reset tools that can typically help but for the particular state that your box is in, we don’t believe that the standard reset tools will resolve it. I’ve escalated this internally and I will keep you updated on it. Thank you for your patience.
No need to delete your account at this time, but if you would like, I can help you get set up with Grok Bot on another Cursor account. I will get you get you set up with some free usage on your new account if you would like that option. If so, please let me know your new cursor account email (can be a free plan - I will take care of you)
Resolved
