From Oct 29 to about Nov 11, 2026, every Shell/Read call on my Grok Bot computer timed out (840 s), and both Update and Reset failed. It recovered on its own around Nov 11 with no explanation. I reported it as ticket T-I69388 on Oct 29 and sent many follow-ups, but only got an auto-ack and an AI assistant, never a human. Many similar reports this week (T-J56681, T-J88168, T-J89627). Please have an engineer look at T-I69388 and tell me the root cause.
Steps to Reproduce
Resolved itself around Nov 11. Before that: open the bot, run any command on its computer, and it times out after 840 s. Update and Reset in settings did nothing.
Expected Behavior
The computer works, and a ticket gets a human reply.
Thanks Colin, I can confirm the computer has been working since Nov 11.
For the record, here is what happened:
- Duration: the computer was unusable from Oct 29 to about Nov 11, 2026, roughly 13 days. Every command timed out at ~840s, and both Update and Reset failed, so there was nothing I could do on my side.
- Impact: for those 13 days none of my bots could do any work, including scheduled routines, ongoing projects and automations, even though my subscription was active the whole time. A rollback during the incident also wiped out work and setup I had done on the computer, and I had to spend extra time and money redoing it.
- Support: in all that time, my ticket T-I69388 never got a reply from a person, only automated messages.
Could you please pass this ticket to the team that handles account issues, so someone can follow up with me by email ([email protected]) about the impact above? Thanks.