Grok Bot desktop control / browser fails with failed_precondition (screen view empty)

Support Bug Reports
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Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Content:
My Grok Bot desktop control service is failing.
Symptoms:
• Asking any Bot to perform browser or desktop actions fails
• Error is failed_precondition
• Screen view only shows an empty Windows desktop with no applications open
• Tasks are accepted but finish almost immediately, with no screenshot and no detailed error report
• Shell commands and file operations work normally; only desktop / browser control is broken
Already tried:
• Fully quit and reopened Grok Bot
• Reset Bot’s Computer (already done)
• Issue remains the same
Time:
Started approximately today (or recently)
Impact:
All tasks that require a browser cannot be completed
Please help check the status of the desktop agent layer (computerUse / exec-daemon). Thank you.

Steps to Reproduce

  1. Open Grok Bot desktop app
  2. Open any existing Bot
  3. Ask the Bot to open a website in the browser or perform any desktop/browser action (e.g. “Open google.com” or “Take a screenshot”)
  4. Observe: the task is accepted but finishes almost immediately with failed_precondition
  5. Open the Bot’s Screen view → it only shows an empty Windows desktop with no applications open
  6. Shell commands and file operations still work normally

Expected Behavior

The Bot should be able to open the browser, navigate to websites, take screenshots, and perform desktop actions normally. The Screen view should show the actual desktop with applications running when tasks are in progress.

Screenshots / Screen Recordings

IMG_4625.jpeg
IMG_4625.jpeg1320×827 56.5 KB

Operating System

iOS

Version Information

Grok Bot 1.24.1 (29176)

For AI issues: which model did you use?

Not applicable (desktop/browser control issue)

For AI issues: add Request ID with privacy disabled

Not available

Additional Information

Symptoms match these existing threads:

Shell and file operations work normally.
Only desktop/browser control fails with failed_precondition.
Screen view shows empty Windows desktop.
Already tried full quit + Reset Bot’s Computer — issue remains.
Please clear stuck screen reservation or restore from latest backup (without another Reset).

Does this stop you from using Cursor

No - Cursor works, but with this issue

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8 posts were merged into an existing topic: Desktop and Browser Automation Not Working