Hey @jane_zhu, thanks for the report, and sorry this has dragged on.
This is a different problem from the one the status page marked resolved. Right now the Grok Bot computer’s network only lets HTTPS traffic (port 443) out, so mail ports like SMTP and IMAP time out even though websites load. Nothing in your account or your mail server setup is causing it, and the team is tracking it. I’ve added your report and your ticket to that tracking so you get a reply from a person.
In the meantime, please don’t Reset or Update the computer to try to fix this. It won’t change the network behavior. Anything that talks to your mail provider over HTTPS (for example the Gmail connector, or your provider’s web API if it has one) should still work.
We’ll update this thread as soon as it’s fixed.