Grok Bot failed to respond on every bot after Reset — recover computer

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Every message to every bot fails with:

“Bot failed to respond. Something went wrong while generating the reply. Try again.”
Happens even on a new chat with just “hello”.

The bot sometimes starts trying to reply but never finishes.
Already tried:

Fully quit and reopened the app
Settings → Updates → Reset Grok Bot’s Computer (reset finished, but same error remains)

OS: MacOS version - 0.68.1

Version: Grok Bot [version number]

Time it started: 5:50pm oct 6 2026

Account email: [email protected]
Please recover / rebuild the Agent Computer on the backend. Reset did not fix it.

Steps to Reproduce

just opened bot app was available update , updated, tried to write something did not work

Operating System

MacOS

Version Information

Grok bot version 0.68.1

For AI issues: which model did you use?

Grok

Does this stop you from using Cursor

Yes - Cursor is unusable

4

im experiencing the same problem, would love for help

6

Me too. This fails on both the Windows app (0.68.1) and the Android app (1.13.0).

8

Hi @Nodir_Azizov @Shaun_Bowe We’re investigating this and expect to have an update to share shortly!

9

Hi @Nodir_Azizov @noamr @Shaun_Bowe, quick update: this has been resolved, and your bots should be replying normally again. You don’t need to reset your Grok Bot’s computer or reinstall anything.

If a chat still shows “Bot failed to respond,” try sending your message again. If it still fails after that, reply here, and I’ll take a closer look.

10

Mine is working again. It was a short blip probably due to the short outage. Thanks!

11

Thank you for confirming Shaun!

13

Same problem here :frowning:

14

image
image1508×166 12.5 KB

I just installed it to test, and unfortunately, I’m getting the same error.

macOS Grok bot version 0.68.1

15

same problem here… what’s the fix?

16

been down for an hour

17

Sane problem for me, how to fix it?

18

Hey @m9tzin, @Joseph_Manriquez, @tenk-earn, sorry about that! This was a temporary issue on our side, not anything with your computer or setup, and it has since been resolved. Your bots and their history are fine, so there’s no need to reset or reinstall.

If a chat still shows “Bot failed to respond”, send the message again. If it keeps failing after that, reply here with roughly when it happened and the conversation ID (right-click the bot in the sidebar, then Copy conversation ID), and I’ll take a look.

19

Hi @mohitjain
I have the same issue happening, can you assist to take a look? thanks
conversation ID is fd3c58c3-6a4b-4b0a-89c5-950f2670b72a

20

Same problem here
Conversation ID: 1a06f88d-3076-4419-979a-cd09e58a5df1

21

same here - e9766136-13b1-4e94-ac0c-a43df7f6d93d

22

7b32b548-bdf9-4d2d-a5df-ea579f689829

23

888a48fc-0a46-4928-b037-a7d93a1584ba

24

91b12442-67f8-4851-b9f3-815da1682ea4