Ticket T-H76138 is already open with [email protected]. The first reply was from the AI assistant. A human has not replied yet.
Grok Bot does not load my existing Bots on Windows or on my phone.
What I see:
The app tries to connect, then the sidebar says there are no saved Bots, even though I already had Bots.
Then it says the computer is asleep and will wake when a Bot needs it. Retry does not bring the Bots back.
I ran Reset once. The dialog showed Preparation, Deleting your data, and Creating Grok Bot’s computer as done. It stopped around 50% on Starting Grok Bot’s computer. Behind the dialog it said the Bot failed to load.
After that, the sidebar still says there are no saved Bots. There is no Hidden Bots section.
On the phone, signed into the same account, I get Meet your first Bot (Chief of Staff). Start Chat fails with “Could not create the Bot. Please try again.”
I have not created a new Bot and have not sent a new message since the reset. Please restore the original computer and the existing Bots, chats, files, and logins. The account email is already on ticket T-H76138.
Steps to Reproduce
Sign in to the same Cursor account on Windows and open Grok Bot.
Wait for the bot list to load.
The sidebar says there are no saved Bots, although Bots already existed on this account.
The computer screen says it is asleep. Tap Retry. The Bots still do not appear.
Sign in with the same account on the phone and open Grok Bot.
The screen says “Meet your first Bot” (Chief of Staff).
Tap Start Chat.
The error appears: “Could not create the Bot. Please try again.”
Operating System
Windows 10/11
Version Information
Cursor: 3.25.9 (stable)
Commit: 5d4df965746c5d09740842fc0f1331ba1c157830
VS Code: 1.128.0
OS: Windows 11 (10.0.26200)
Phone: iPhone 17 Pro Max, same Cursor account, Grok Bot app
Hey @Eugene_S1 - your Bots, chats, and files aren’t lost. The switch to The X Subscription didn’t fully finish combining your accounts, which is why the Bots don’t show and a new one won’t create. Retrying, Reset, or creating a new Bot won’t bring them back, so please hold off on those for now. We’ve let the team know and I’ll update this thread when there’s news.
Thanks for the update. I won’t Retry, Reset, or create a new Bot.
I thought the Unite / X Subscription would fix this, so I created the Grok account and the X account and upgraded to the $200 plan. Nothing changed: on Windows and on my iPhone 17 Pro Max the Bots still don’t show, and a new Bot still won’t create.
This has already been broken for about 2 days, and I need Grok Bot for work. Could you give a rough idea of how long the account combine usually takes?
The same issue is in email ticket T-H76138. I’ll wait for your update in this thread.
@mohitjain Following up on ticket T-H76138. It has been about a day since your reply. Windows and iPhone 17 Pro Max still show no Bots, and a new Bot still will not create. I need this for work. Any update on the account combine?
Grok Bot has been unusable for about four days. The only staff reply here was on October 19. I asked that day how long the account combine takes, and I asked again on October 20. There has been no reply since October 19.
Does this silence mean I should register a new Cursor account and start over? I will not do that unless you explicitly say it is safe. I do not want to lose the existing Bots, chats, and files. Please say whether this account is still in that queue, and give any timeframe you can.
Don’t register a new account. Your existing Bots, chats, and files are still part of this account combine, and a new account would not have them.
The combine still hasn’t finished, and I don’t have a timeframe. Please keep holding off on Retry, Reset, and creating a new Bot. I’ll post here when there’s an update.