Thanks Colin, that clears up the 502.
We tried the webhook-routine setup for a WhatsApp bridge, and it doesn’t work for live customer chat. The webhook carries no message, so we had to build our own queue just to hand messages over. Each wake picks up only one queued message, so when several people message at once, the later ones get stuck. In a busy hour the wake rate limits mean messages wait or expire instead of getting answered.
That’s fine for scheduled jobs, but not for chat where customers expect a reply in seconds. Is there a supported way on the roadmap to send an inbound message to an agent with the text included? For example, a webhook that carries the message body, a scoped send token, or a WhatsApp channel like the Slack and Telegram ones.