My classmate is having an issue where they can’t use Cursor despite their monthly usage limit resetting and receiving a refund for previous overages. Last month they exceeded their $20 limit and hit $21.09, but Anthropic refunded the $1.09 overage so their net cost is $0.00. However, even though the monthly limit has reset and they have a zero balance, their account is still restricted by the hard limit enforcement.
hi @Josh1 could you clarify which Cursor plan your classmate uses?
Hi! My classmate uses the Student Pro plan.
My classmate is subscribed to Cursor Pro, which includes $20/month of free usage-based pricing. his invoice shows he used $21.09, but you refunded $1.09 to keep the total within the $20 hard limit — thank you. However, the invoice still says “Amount due: $20.00” and “Amount paid: $0.00”, even though the $20 usage should be covered by the free monthly credit included in his Pro plan. Because of this, your system keeps trying to charge his card. Could you please update the invoice to reflect that the $20 credit was applied, mark it as paid, and stop further payment attempts? Thank you!
Hey, it looks like this may be a query related to your account billing - if so, the forum is not the best place for this query.
Please drop an email to [email protected] if you have any billing issues.
If you have already sent an email, please be patient - one of the team will get back to you soon!
hi @Josh1 sent you a DM
hello @condor where did you sent the friend request, I’m sorry I am new to using cursor forum
it will show as a green icon on your profile top right of forum
I’ve replied to your message - thank you so much! I hope it gets sorted out. Have a great day!