How do I contact human support for Cursor?
This way works 
Are you a cursor employee or just a regular community user?
Cursor employee, how can we help?
Hi, I need human support as well, should I create a new topic or post here @mohitjain ?
dear employee please fix cursor not updateing for last 15 daya now
Version: 3.14.7
VS Code Extension API: 1.128.0
Commit: a758f2241ca99fecf380180b6cbdbbce0f1f42c0
Date: 2026-07-30T06:41:34.009Z
Layout: IDE
Build Type: Stable
Release Track: Default
Electron: 40.10.3
Chromium: 144.0.7559.236
Node.js: 24.15.0
V8: 14.4.258.32-electron.0
xterm.js: 6.1.0-beta.291
OS: Darwin arm64 27.0.0
My subscription renewed for 1 year automatically but I was not using it. I asked for a refund through [email protected] but even though I’m eligible the automated AI agent refused to give me a refund. Can you please escalate this to a human customer support agent, if there are any?
Hi @said1 Thank you for the post! [email protected] is the right place to receive billing support, as the team can look up your account information there. Unfortunately, we are unable to grant refunds outside of stated policy (either here or via email).