“If the problem persists, please check your internet connection or VPN, or email us at hi@cursor.sh.”

Bug Report
1

I was unable to use the LLM function and typing through the dialogue box returned this message
I found on the forums that some people had this problem last year, some people’s solution was to close the Http2 channel, I tried that too, but the problem was always the same, until now, 2024/10, the latest version of cursor still has this problem, unbelievable, I think I’m going to unsubscribe!

This is my request ID 837f258e-3e5c-48a2-baae-31e3e131357b

@truell20

2

I am sorry for the trouble @ZebraSu. We are working on improving the situation. Have you tried different models? Sometimes it’s specific to a model so it’s not always on our end. Do you have connectivity issues regardless the model you are using?

3

I’ve tried using other models and I get the same error, still returning the prompt ‘If the problem persists …’

4

Same this side with the error persisting. I’m new to cursor so its my first attempt in using the application on M1 mac pro running Sequoa 15.0.1 (24A348). I saw the application in action by a mate and was shocked at what t can do and then as quickly as the excitement happened, my ballon was burst.

5

Hi @ZebraSu

Are you using a VPN, Zscaler, firewall, or any software that blocks your incoming connections? A user recently mentioned that their antivirus was blocking connections too. Please check if these addresses are accessible:

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image1676×588 83.9 KB

6

No VPN. I managed ro resole the issue. The previous build i had was an issue and i download the new build from the website and its working as expected :raised_hands:

The build i installed now to my mac is Cursor Mac Installer (241016kxu9umuir)

Version: 0.42.3
VSCode Version: 1.93.1
Commit: 949de58bd3d85d530972cac2dffc4feb9eee1e40
Date: 2024-10-16T17:56:07.754Z
Electron: 30.4.0
Chromium: 124.0.6367.243
Node.js: 20.15.1
V8: 12.4.254.20-electron.0
OS: Darwin arm64 24.0.0
1 Like