Inno_updater stopped working

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

are you guys ever going to fix this? every single time cursor updates on windows it puts up the ‘inno_updater.exe’ stopped working box and i have to click close program. It doesn’t seem to hurt anything but it’s odd that it has been going on this long without being fixed. Just happened again going to 1.6 from 1.5 and has been happening since 0.4 or so

Steps to Reproduce

Use auto update in cursor itself (click restart to update)
it closes the program, then this box comes up with inno updater stopped working, then cursor opens again like normal

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.6.14 (user setup)
VSCode Version: 1.99.3
Commit: 64b72c9cd7e38203078327f881d5fe74930b2600
Date: 2025-09-11T21:41:40.820Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.26100

Additional Information

using auto update from cursor itself, doesn’t do it with running update manually or using winget

Does this stop you from using Cursor

No - Cursor works, but with this issue

2 Likes
2

hi @f00z thank you for reporting the issue. We will look into it.

3

Yep, been having the same issue for weeks as well. Tried a full uninstall/install but it still happens.

4

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

When choosing the “install update” button, the update fails and an application error is displayed.

image
image422×167 4.68 KB

Steps to Reproduce

Windows 10 Pro while in an RDP session, choose to update.

Expected Behavior

No crash during update.

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

This has been an issue for the last several versions:
Version: 1.6.35 (system setup)
VSCode Version: 1.99.3
Commit: b753cece5c67c47cb5637199a5a5de2b7100c180
Date: 2025-09-19T17:39:38.846Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.19045

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I cannot update Cursor from 1.7.17 to newer.

Steps to Reproduce

Try to update Cursor.

Expected Behavior

Cursor doesn’t update.

Screenshots / Screen Recordings

cursor2.png
cursor2.png405×251 8.12 KB

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.7.17 (user setup)
VSCode Version: 1.99.3
Commit: 34881053400013f38e2354f1479c88c9067039a0
Date: 2025-09-29T03:10:26.099Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.26100

For AI issues: which model did you use?

Doesn’t matter the model.

Additional Information

I’ve tried disabling antivirus protection but the same happens.

I also paste here the contents of a log file named cursor-inno-updater-1759317407.log

Oct 01 11:16:47.177 INFO Starting: C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe, true, Updating Cursor…
Oct 01 11:16:47.177 INFO Checking for running Cursor.exe processes… (attempt 1)
Oct 01 11:16:47.183 INFO Cursor.exe is running, wait a bit
Oct 01 11:16:47.684 INFO Checking for running Cursor.exe processes… (attempt 2)
Oct 01 11:16:47.692 INFO Cursor.exe is running, wait a bit
Oct 01 11:16:48.192 INFO Checking for running Cursor.exe processes… (attempt 3)
Oct 01 11:16:48.203 INFO Cursor.exe is running, wait a bit
Oct 01 11:16:48.700 INFO Checking for running Cursor.exe processes… (attempt 4)
Oct 01 11:16:48.725 INFO Cursor.exe is running, wait a bit
Oct 01 11:16:49.210 INFO Checking for running Cursor.exe processes… (attempt 5)
Oct 01 11:16:49.218 INFO Cursor.exe is not running
Oct 01 11:16:49.218 INFO Checking for possible conflicting running processes… (attempt 1)
Oct 01 11:16:49.223 INFO Inno Updater v0.12.1
Oct 01 11:16:49.223 INFO Starting update, silent = true
Oct 01 11:16:49.231 INFO do_update: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe”, _
Oct 01 11:16:49.231 INFO move_update: “C:\Users\s33k3\AppData\Local\Programs\cursor\unins000.dat”, _
Oct 01 11:16:49.231 INFO Reading directory: “C:\Users\s33k3\AppData\Local\Programs\cursor”
Oct 01 11:16:49.231 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\chrome_100_percent.pak” (attempt 1)
Oct 01 11:16:49.231 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\chrome_200_percent.pak” (attempt 1)
Oct 01 11:16:49.231 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 1)
Oct 01 11:16:49.281 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 2)
Oct 01 11:16:49.482 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 3)
Oct 01 11:16:49.933 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 4)
Oct 01 11:16:50.734 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 5)
Oct 01 11:16:51.984 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 6)
Oct 01 11:16:53.785 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 7)
Oct 01 11:16:56.236 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 8)
Oct 01 11:16:59.437 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 9)
Oct 01 11:17:03.488 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 10)
Oct 01 11:17:08.489 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 11)
Oct 01 11:17:14.540 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 12)
Oct 01 11:17:21.741 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 13)
Oct 01 11:17:30.191 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 14)
Oct 01 11:17:39.992 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 15)
Oct 01 11:17:51.242 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 16)
Oct 01 11:18:20.782 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 1)
Oct 01 11:18:20.833 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 2)
Oct 01 11:18:21.033 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 3)
Oct 01 11:18:21.484 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 4)
Oct 01 11:18:22.284 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 5)
Oct 01 11:18:23.535 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 6)
Oct 01 11:18:25.336 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 7)
Oct 01 11:18:27.787 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 8)
Oct 01 11:18:30.987 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 9)
Oct 01 11:18:35.038 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 10)
Oct 01 11:18:40.039 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 11)
Oct 01 11:18:46.089 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 12)
Oct 01 11:18:53.290 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 13)
Oct 01 11:19:01.741 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 14)
Oct 01 11:19:11.543 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 15)
Oct 01 11:19:22.793 INFO Get file handle: “C:\Users\s33k3\AppData\Local\Programs\cursor\Cursor.exe” (attempt 16)
Oct 01 11:19:24.806 ERRO Failed to create file handle: The process cannot access the file because it is being used by another process.

Does this stop you from using Cursor

No - Cursor works, but with this issue

6

Every single time that Cursor installs updates.

image
image654×189 18.3 KB

Version: 1.7.46 (system setup)
VSCode Version: 1.99.3
Commit: b9e5948c1ad20443a5cecba6b84a3c9b99d62580
Date: 2025-10-14T01:21:46.830Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.26100

Error event:

Task Category: Application Crashing Events
Level: Error
Description:
Faulting application name: inno_updater.exe, version: 0.0.0.0, time stamp: 0x67b2cf1c
Faulting module name: inno_updater.exe, version: 0.0.0.0, time stamp: 0x67b2cf1c
Exception code: 0xc0000409
Fault offset: 0x000000000004a549
Faulting process id: 0x6F30
Faulting application path: C:\Program Files\cursor\tools\inno_updater.exe
Faulting module path: C:\Program Files\cursor\tools\inno_updater.exe
Report Id: dbfbc26f-92b1-43a4-bc67-5e37eae0f56a

7

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