Keyboard shortcut for "new window" does not work

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Cmd shift N is the keyboard shortcut for new window. Pressing it does nothing though for some reason.

Clicking on ‘File → New window’ works though

Steps to Reproduce

Cmd shift n while in Cursor

Expected Behavior

new window should open

Operating System

MacOS

Version Information

Version: 3.15.6
VS Code Extension API: 1.128.0
Commit: a1f686545fd0ce8917bbd2449f733551a9bce420
Date: 2026-08-06T01:41:03.876Z
Layout: IDE
Build Type: Stable
Release Track: Default
Electron: 40.10.3
Chromium: 144.0.7559.236
Node.js: 24.15.0
V8: 14.4.258.32-electron.0
xterm.js: 6.1.0-beta.291
OS: Darwin arm64 25.6.0

Does this stop you from using Cursor

No - Cursor works, but with this issue

6

Hey @sk_monkeytyper, thanks for the detailed report. I confirmed that Cmd+Shift+N is still the default New Window binding in 3.15.6.

Could you try these checks?

  1. Click inside a code editor tab, then press Cmd+Shift+N. Please let me know whether it fails there too, or only when focus is in chat, the terminal, or another panel.
  2. Open the Command Palette and run Developer: Toggle Keyboard Shortcuts Troubleshooting.
  3. Press Cmd+Shift+N once, then paste the new lines from the Keyboard Shortcuts Troubleshooting output here as text.
  4. Run the same Toggle command again to stop logging.
  5. Run Developer: Reload with Extensions Disabled and test the shortcut once more.

That output will show whether the shortcut reaches Cursor, which command it resolves to, and whether an extension or another binding is intercepting it.

7

I think it works better now, earlier I had opened a canvas (which seems to capture the Cmd Shift N keypress for some reason)