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Hey, thanks for the detailed report. Straight to the point: your Agent Computer is fine. It’s up and replying to messages you send from your phone. So there’s nothing we need to reprovision on our side, and please don’t press Reset, Recover, or Update anymore. They won’t help here, and Reset can cause data loss.
It looks like the Grok Bot app on your Windows PC stopped reaching our servers, while Cursor on the same network connects fine. So the issue is between the Grok Bot app and the network or security software on that computer. Reinstalling won’t fix it, as you’ve seen, because it’s not the app itself. Let’s go through these steps:
Fully close Grok Bot: right click the icon in the system tray next to the clock and select Quit. Then open Task Manager and make sure there’s no Grok Bot process left. End it if you see one.
Go to Windows Security > Firewall & network protection > Allow an app through firewall. Check that Grok Bot is allowed on both Private and Public. If you use a third party antivirus or firewall like Kaspersky, Avast, Bitdefender, Norton, and so on, allow Grok Bot there too.
Open PowerShell and run:
curl.exe -sI https://api2.cursor.sh
Copy the first line of the output and paste it in your reply.
Start Grok Bot again and wait about 2 minutes. Does Reconectando go away. Does Rafaela load.
If it still shows Reconectando: connect your PC to your phone hotspot, turn off Wi‑Fi, fully close Grok Bot again step 1, then start it and wait 2 minutes.
Reply with: whether it connected after step 4 or 5, the line from curl.exe, the version from Settings > Atualizações, and whether any VPN, proxy, or DNS filters are active on the PC like AdGuard, Cloudflare WARP, Pi-hole, or parental controls. If it still won’t connect even on hotspot, please attach the file %APPDATA%\Grok Bot\desktop-structured-log-spill.v1.json so we can dig deeper.
Hello,
Thank you for the reply. I followed the steps you provided but was unable to reconnect. I am attaching the diagnostic data and the requested file for your review. Regarding the firewall, it is managed by my Kaspersky antivirus; I checked its monitoring logs while Grok Bot was running, and no blocking occurred—in fact, there were no records of any blocks.
@Raul_Martins thanks for the file and screenshots. They make it clear what’s happening.
Your Agent Computer and Rafaela are still fine (you can use them from your phone today). The problem is on the PC: Kaspersky’s Encrypted connections scanning intercepts HTTPS traffic and replaces the security certificate with its own. Cursor, the browser, and curl.exe accept that certificate, but the Grok Bot app doesn’t, so every connection gets rejected before it even leaves the PC. That’s why Kaspersky doesn’t show any blocks, reinstalling didn’t help, and it also didn’t work on your phone hotspot (it’s a change on the PC, not the network).
Try this:
In Edge or Chrome, open https://api2.cursor.sh, click the lock icon, then Connection is secure, then the certificate icon. In the Issued by field, it should say Amazon RSA 2048 M01. If it says Kaspersky Anti-Virus Personal Root Certificate (or anything else), that confirms the cause.
Open Kaspersky, go to Settings (gear icon), then Security settings, then Network settings, then Encrypted connections scanning, and select Do not scan encrypted connections. If you want to keep scanning on, go to Threats and Exclusions, then Specify trusted applications, add Grok Bot, and check Do not scan encrypted traffic. Exact wording can vary by Kaspersky version.
Fully quit Grok Bot: right click the system tray icon, choose Quit, then check Task Manager to make sure there are no Grok Bot processes left.
Open Grok Bot again and wait about 2 minutes.
Then let me know what Issued by showed in step 1 and whether Rafaela loaded after step 4. And like before, don’t use Reset, Recover, or Update. They won’t help here.
Hi Dean Rie,
Thanks for your help; it worked. I didn't want to turn off the antivirus's encrypted scanning feature, so I chose to add an exception for the Grok Bot app instead. I was only able to re-establish the connection once I either completely disabled encrypted scanning or granted a full exception for Grok in the antivirus. I logged out and back into the app, and it worked—it's up and running again. Thanks for your help and attention.
Great, glad it’s working. The option to add an exception for Grok Bot in Kaspersky is a good solution, and it keeps encrypted scanning enabled for everything else.
For the future, if Kaspersky starts intercepting the connection again after an update, just check that the Grok Bot exception is still there. If anything else comes up, message me here.
