Multi-Account Issue + Stale Account in Github Intergration

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Background Agent (GitHub, Slack, Web, Linear)

Describe the Bug

Pro plan, using Cursor web.
ISSUE: Cursor Web not loading repo branches at all
Privacy is not on legacy mode
My GitHub integration shows two accounts:
Connected as ‘Ottoman-png’, ‘SpiteriEvents’ to repositories in GitHub organizations: SpiteriEvents (SpiteriEvents does not have any github organizations)
(SpiteriEvents is my only real personal account, Ottoman-png is an old/stale account I no longer have access to and can’t log into.)
I cannot remove Ottoman-png because I don’t remember the email/password.
This is causing persistent ERROR_GITHUB_APP_NO_ACCESS (installation 113910682) and branches not loading in Background Composer / Cloud Agents.
I’ve tried full disconnect/reconnect, reinstalling the Cursor GitHub App on SpiteriEvents, clearing cache, incognito, etc.
Please remove the stale Ottoman-png connection from my Cursor account.
error JSONs below.
Manage and disconnect from cursor does not solve this, I connect only with SpiteriEvents again and it automatically connected Ottoman-png

Steps to Reproduce

Unsure, but likely because I had connected to the old Ottoman-png github account and I never disconnected it so it stayed connected until now, and when trying to use my actual github account I am unabke to use it as it bugs out.

Expected Behavior

Someway to disconnected github accounts connected to cursor that a person no longer has access to (through github)

Operating System

Windows 10/11

Version Information

cursor website (as of 04/03/2026)

For AI issues: which model did you use?

n/a

For AI issues: add Request ID with privacy disabled

n/a

Additional Information

get-repository-branches error

{
“error”: {
“message”: “Error”,
“details”: [
{
“error”: “ERROR_GITHUB_APP_NO_ACCESS”,
“details”: {
“title”: “Failed to create installation access token for installation 113910682”,
“detail”: “An unknown GitHub error occurred when generating an installation token.”,
“additionalInfo”: {},
“buttons”: ,
“planChoices”:
},
“isExpected”: true
}
]
}
}

subsequent error (likely side-effect) get-team-commands

{
“error”: {
“message”: “You must be a team member to access this resource”,
“details”: [
{
“error”: “ERROR_UNAUTHORIZED”,
“details”: {
“title”: “Unauthorized request.”,
“detail”: “You must be a team member to access this resource”,
“isRetryable”: false,
“additionalInfo”: {},
“buttons”: ,
“planChoices”:
},
“isExpected”: true
}
]
}
}

Does this stop you from using Cursor

Yes - Cursor is unusable

4

Hey, thanks for the detailed report. This is a known bug. When you disconnect GitHub, it doesn’t fully clear old account links on our backend, so Ottoman-png keeps coming back even after you reconnect with only SpiteriEvents.

In your case, we need to clean this up manually on our side since Ottoman-png is inaccessible and the normal disconnect flow can’t remove it. I’ve flagged this with the team and I’ll update you here once the old connection is cleared.

5

Noted, thank you.

“Connected as ‘SpiteriEvents’ to repositories in GitHub organizations: SpiteriEvents”

Seems like ottoman-png has been removed but it still says the Github organizations part which that account does not have organization just FYI.

Thanks for the quick reply!

1 Like