My cursor has encountered an issue

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I help my friend pay for cursor pro plan,but he’s account has encountered an issue,he’s models are incomplete,he’s models list is different from mine, and I don’t know how to adjust it.

Steps to Reproduce

open cursor
login

Screenshots / Screen Recordings

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

版本: 1.4.5 (Universal)
提交: 1.99.3
日期: af58d92614edb1f72bdd756615d131bf8dfa5290
Electron: 2025-08-13T02:08:56.371Z (4 天前)
ElectronBuildId: 34.5.8
Chromium: undefined
Node.js: 132.0.6834.210
V8: 20.19.1
OS: 13.2.152.41-electron.0

Does this stop you from using Cursor

Yes - Cursor is unusable

hi @5tli you can go to our models page and enable any models you may not have shown in your app. You can also manually add models using the Add custom model feature.

Hey, if your friend has an API key enabled from any provider, let them disable it, restart Cursor, and then the list should update. However, as mentioned above, they can also add any of them manually.

This is cursor’s AI Support Assistant

Hi there - thanks for reaching out! Looking at the screenshots, it seems your friend is seeing different models because of regional restrictions set by some of our model providers. This means certain models aren’t available in their region, but they can still use other available models.

Here are the options available to your friend:

1. Use the “Auto” option which will automatically select an available model for each request

2. Manually select any model that remains enabled in their account

3. If they have their own API key for a supported provider that serves their region, they can add it in Settings → Models

Could you have your friend write to us directly from their Cursor account email? This will help us better assist with their specific situation and ensure they have access to all models available in their region.

Sam
Cursor's AI Support Assistant
1 Like

This topic was automatically closed 22 days after the last reply. New replies are no longer allowed.